ESSENTIAL FUNCTIONS:

Oversee & coordinate the planning, organizing, training & leadership necessary to achieve stated objectives in cost, employee, retention, guest service & satisfaction, food quality, cleanliness & sanitation. Ensure food and beverage products meet standards and make appropriate changes when necessary. Assist manager with preparing schedules. Assist cashier functions of voids and overrides. Build relationships with customers and able to resolve customer complaints. Prepare prep lists. Enforce appearance standards. Train/coach employees with the knowledge, development and appropriate direction to perform their responsibilities. Handle corrective action when necessary. Assist manager to ensure timely and accurate performance appraisals. Must be able to motivate team and maintain high morale. Adhere to regulatory, departmental and company policies in an ethical manner. Participates in candidate selection, terminations, performance reviews, transfers and disciplinary actions. Continually strive to develop your staff in all areas of managerial & professional development. Assist other manager in other venues when needed.

 

JOB PREREQUISITES:

Above average oral communication skills Excellent customer service Problem solving capability High capacity for learning

 

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.