Company Description

NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job DescriptionPlan for all outlets budget and review forecast on revenue and expenditure on monthly basis.Analyze and submit month-end reports and identify deviation from business plan goals.Ensure that proper inventory, requisition, bar pars and control systems are in place to maintain security and cost control of all beverage operations areas.Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlets.Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotions.Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlets is in line with budget.Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service.Handle guests’ complaints and comments tactfully and efficiently.Handle all administration work pertaining to cashier/bar operation requirement and company’s policies.Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.Check the outlets/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations.Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features.Ensure that health, safety and security procedures are in place in the outlets.Attend all briefings, meetings and trainings as assigned by management.Identify and develop team members with potential.Conduct performance review with the team.Constantly monitor team members’ appearance, attitude and degree of professionalism.Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.

 

QualificationsDegree / Diploma in Hotel ManagementMinimum 2 years of relevant experience in a similar capacity in a Five Star HotelExtensive and updated knowledge in Food & Beverage operationsGood reading, writing and oral proficiency in English LanguageGood working knowledge of MS Excel, Word, PowerPoint & Familiarity with restaurant Management softwareStrong leadership, interpersonal and training skillsAbility to work well in stressful & high-pressure situationsShould have a outgoing personality and pleasant appearance