Business Area Overview 

The Qualifications Processing (QP) directorate consists of several areas, which work together to deliver General and Vocational Qualification operations throughout the year. The Results Resolution team supports the delivery of accurate results to every candidate in each examination session. 

About the Role 

Reporting to the Delivery Manager, this role ensures the effective processing of the Script process during exam series.  Working to tight immovable deadlines to ensure all scripts have been received into the scanning facility in Hellaby. This role covers the GQ and VQ qualification suites. This role is based in our office in Hellaby, Rotherham.  

Key Accountabilities 

To provide a customer focused service, ensuring both written and verbal communication is clear and concise, and that all communicated information is accurate 

To interpret and utilise management information and make informed decisions from it, and escalate as appropriate 

Ensuring candidate scripts have been chased and received, all queries relating to scripts such as script searches are completed within agreed service levels 

Leading processing activities 

During peak processing periods lead a team of seasonal staff  

To deliver daily/weekly/monthly team briefs  

To gather information to support the resolution of complaints and queries as directed by line manager 

Work in other areas of the business as required 

  

Key Challenges 

Due to the nature of the examination process, the volume of work varies throughout the year.  

Working to tight, and immoveable, deadlines 

Attention to detail and careful analysis  

Flexibility of working patterns during peak periods 

Reacting positively to change 

Adapting to the challenges  

Adapting to multiple/ different IT systems 

Supporting various stakeholders from different teams 

Simultaneously managing multiple high priority tasks 
 
  

Your Reward & Benefits 

We’ll expect a lot, and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to: 

A starting holiday of 25 days plus UK public holidays and you’ll earn 1 additional day’s holiday per year you work with us. 

A generous pension scheme where we match and double what you contribute. 

Maternity, paternity, and family care leave as well as flexible work policies. 

Stock/share purchase options. 

Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family, and personal life. 

Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.