Are you looking for a new role where you can be yourself and accomplish your best work? Look no further. At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued.

We don’t just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Who is the Retail Account Manager?

The Retail Account Manager is accountable for

Driving sales, customer growth, retention, and client satisfaction. He/she also acts as the bridge between Asurion and the Mobile Network Operator client’s sales channels.Contributing to the client’s growth strategy, product roadmap and marketing plan by providing market trends and competitor insights.

Essential Duties and Responsibilities:

Develop and deliver sales plan, implement an account growth strategy to maximize sales and retention across all the client's sales channels.Provide sales support and partnering with the sales channels to deliver sales aids, training-cum-coaching, best practices, and sales incentives to sales staff.Manage day-to-day requests for support and escalations from the channel, driving higher client satisfaction.Identify opportunities to grow sales through expanding addressable markets, enhanced product features and additional sales channels.Provide internal stakeholders with regular market feedback and competitor insight.Presenting weekly sales reports and improvement plans.Be an Asurion product evangelist, ensuring all levels of the client's sales team understand the benefits and unique value proposition of the program(s) to the client themselves and their consumers.

Here’s what you’ll bring to the team:

Minimum 3 years' experience in Retail Sales/ Channel Account Management.Fresh graduates with strong interpersonal communication skills are welcome to apply.Preferably experienced in Mobile Device retail; relevant retail sales experience in consumer electronics, warranty/insurance products or FMCG will be considered.Proven track record in building and executing sales programs and delivering sales results.Hands-on experience in developing and delivering sales support initiatives across extensive retail networks.Demonstrated expertise and flair in sales/ product training and presentation skills to small and large groups.Outstanding communication and influencing skills across multiple levels.Proficient in Microsoft Office suite, specifically Word, Excel, and PowerPoint for data analysis, reporting, and creation of presentation decks.Strong execution mindset and ability to achieve challenging goals.High integrity, self-motivation, enthusiasm, energy, and can-do attitude.Ability to work autonomously and demonstrate independent initiative.

How we can take care of you:

Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position. Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.Connect with the local team through team building, town halls and group trainingGive back to the community through the partnership with our local charity partners

Get to know us:

Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.