Description We are seeking a dynamic and strategic Retail Banking Director to join our premier New York Metro market which also extends into New Jersey, Washington DC, and South Florida. This key senior leadership role will be responsible for driving sales and revenue, deposit growth, colleague leadership, customer engagement and retention. This role requires a strategic thinker with a growth mindset, exceptional influencing ability, and strong business acumen. Responsibilities + Key leader representing the market in town halls, community events, and sponsorships. + Collaborate with business leaders to enable achievement of strategic objectives by engaging in candid conversations to identify the best solutions. Proactively anticipate business needs and recommend solutions. + Coaching and developing Regional Leaders driving sales and exceptional customer experience. + Build strong leadership capability across the market by identifying & addressing leadership gaps/needs and delivering innovative approaches to strengthen the team. + Build and maintain trust and strong relationships across all levels of the organization. Competencies + Leadership- Impactful at leading complex conversations, projects, and processes and developing strategies to drive successful execution. + 12-15 years’ senior leadership experience working within financial services preferably in Retail Banking, Wealth and/or Business Banking. + Strategic mindset with a drive to execute and get into the details when needed. Ability to develop long-term strategies aligned with the bank’s vision and adapt to changing financial landscape. + External perspectives – looking inside and outside to understand business trends to drive meaningful customer outcomes. + Future-Focused Capabilities: anticipating future work trends and preparing the workforce with skills like adaptability, resilience, and continuous learning to stay competitive. + Bachelor’s degree or equivalent experience. MBA preferred. The salary range for this position is $250,000- $300,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 11/30/2024