Position Information Position Information

Posting Number S-3521 Position Number 41410 Type of Recruitment External Position Title RETAIL CLERK Position Summary All duties performed are within a retail environment. Ensuring customer service, marketing, supervising, and replenishment duties are performed in order to maintain the university’s retail operation. Interacts with students, faculty, staff, vendors, and other external customers in an active exchange of goods and services. Responsibilities also include cash handling in addition to a degree of independence to respond to customer requests and resolve issues pertaining to an assigned area(s) within the retail unit. Required Qualifications High school diploma or GED.
Two years of retail experience or a combination of education and retail experience that equates to two years.
Computer education/experience.
Experience coordinating the work of others.
Customer service experience.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to perform the essential functions of the job. Preferred Qualifications Knowledge of MS Office (Excel, Access, Word, PowerPoint). Experience coordinating the work of others. Duties & Responsibilities Processes and merchandises in-coming and out-going products for an assigned area(s).
Creates promotional displays and fixtures for an assigned area(s).
Replenishes basic items and inventory control of merchandise within an assigned area(s).
Supervises student workers within an assigned area(s) ? interviews, hires, trains, approves time off, assign duties, and evaluates performance.
Performs customer service duties ? troubleshoots, processes refunds, and handles merchandise issues.
Performs cash handling duties.
Maintaining the sales floor in the Clothing and Gift departments.
Merchandising and displaying when new product arrives. Restocking merchandise to keep a full inventory at all times.
Scheduling students every semester.
Updating and maintaining two websites.
Filling customer online orders from both websites. Also filling customer phone orders
Handling all customer service situations in my departments (complaints, requests etc.)
Inventory preparation for Clothing and Gift departments.
Pulling and prepping merchandise for offsite events. (Sporting events etc.)
Working with Supervisor to determine slow movers and move those to the clearance section.
Maintain the clearance section.
Organize and Maintain the overstock areas.
Other duties throughout the store as needed
Other duties throughout the store as needed. Supervision Exercised None. Message to Applicants Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.


You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee. Employee Group Office Professional Staff Pay Level 4 Pay Range $13.00 - $18.64; estimated starting range $13.00 - $15.00 Division Finance and Administrative Services Department CMU Bookstore Position Status Regular Position End Date Employment Status Full-Time FTE 1.0 Position Type 12 month Weekly Work Schedule 8:00am - 4:30pm Location Mount Pleasant, MI About the Department The CMU Bookstore is a vital part of our campus, the face of the campus we have been called.
We have multiple locations on campus. We believe in having the latest styles and trends that our
customers are looking for. We contribute to our campus in various ways. About CMU Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms. CMU Leadership Standards Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position. EEO Statement CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https://www.cmich.edu/offices-departments/OCRIE).
If you wish to see “EEO is the Law” posters, please click here.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.
CMU’s Title IX Coordinator can be reached at:

Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: titleix@cmich.edu Posting Ends Open Until Filled Yes Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you learn about this vacancy? CMU Website Chronicle of Higher Education HERC (Higher Education Recruitment Consortium) HigherEdJobs.com InsideHigherEd.com Michigan Works Talent Bank Newspaper Professional Journal/Website Other Source * Are you currently an internal employee of CMU according to the university's definition? Yes No * Do you have two years of retail experience or a combination of education and retail experience that equates to two years? Yes No * Do you have a high school diploma or GED? Yes No * Do you have computer education/experience? Yes No * Do you have experience coordinating the work of others? Yes No * Do you have customer service experience? Yes No Optional & Required Documents Required Documents Resume/Curriculum Vitae Cover Letter Optional Documents Recommendation Letters