Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Location: Onsite / Corporate Office
 

Essential Duties & Responsibilities:

Conduct outbound calls to resolve customer inquires  Manage voicemails  Case Management  Triage cases  Process retail and day of delivery cases  Communicates across Client Services team to identify and trouble shoot issues including responding to NPS / Google Reviews / Social Medica / BBB / Escalated Issues Provides trends and potential issues to Head of Client Services Other duties as assigned

 

COMPENSATION

Hourly rate: $23.00 per hour, paid bi-weekly Bonus: If achieved, eligible for Client Services Bonus

 

SCHEDULING

Shifts available: 10:30am to 7:00pm  Schedule will be set, with rotating weekends Saturday or Sunday. Willing to work overtime as needed
 

Requirements:

High School diploma or equivalent 1-2 years of Concierge experience 2-3+ years in a customer-service-focused environment (retail, hospitality, or food/beverage); high-volume call center experience preferred Knowledge of SalesForce and STORIS is a plus Proficiency in Microsoft Suite and ability to troubleshoot computer systems with minimal assistance Excellent communication, problem-solving, and follow-up skills Ability to thrive in a fast-paced environment, demonstrating prioritization skills and a high sense of urgency Creative problem-solver who takes on difficult challenges Ability to work independently and as part of a team

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.