Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025. 

Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

1.       Guest Assistance & Personalized Shopping Service:

Greet and engage with guests, offering personalized recommendations based on their preferences and needs. Provide guests with detailed information about the resort’s retail outlets, including available products, seasonal collections, and exclusive items. Offer advice on gift ideas, souvenirs, and luxury items based on guest interests and requests. Help guests navigate retail offerings within the resort, ensuring they have a pleasant and seamless shopping experience.

2.       Product Knowledge & Upselling:

Stay updated on all retail merchandise, including fashion, jewelry, accessories, souvenirs, and luxury items. Upsell premium or exclusive products and promotions to guests, offering tailored suggestions that enhance their stay. Educate guests about special promotions, sales, or new arrivals in retail shops. Assist with showcasing new arrivals or highlighting seasonal trends to increase sales and guest satisfaction.

3.       Order Coordination & Special Requests:

Help guests place orders for specific products, arrange custom orders, or assist with locating hard-to-find items. Coordinate with retail staff to ensure items are available and delivered to guests in a timely manner. Facilitate gift-wrapping, customizations, or personalized items when requested by guests. Handle special requests, including concierge services for high-end or unique retail items, and ensure timely follow-up and fulfillment.

4.       Guest Experience & Satisfaction:

Anticipate guest needs by offering solutions to shopping-related inquiries, such as size availability, product features, or location of specific items. Handle any guest concerns, exchanges, or returns with professionalism, ensuring all issues are resolved promptly and to the guest’s satisfaction. Ensure that the guest experience is personalized, exceeding expectations.

5.       Sales & Promotions:

Promote exclusive or high-demand products to encourage guest purchases. Inform guests about loyalty programs, VIP benefits, and rewards they can access when shopping at resort retail outlets. Ensure retail promotions and discounts are communicated clearly and effectively to enhance guest purchases.

6.       Retail Operations Support:

Assist with stocking retail items, arranging displays, and ensuring that products are well-organized and visually appealing. Support the retail team with inventory management, including maintaining accurate records of stock levels and assisting with inventory counts when needed. Coordinate with retail managers and staff to ensure smooth operational flow and availability of products.

7.       Coordination with Other Resort Departments:

Work closely with the front desk, concierge, and other resort departments to ensure cohesive experience for guests, including handling special requests related to retail services. Collaborate with event planning teams to support retail-related activities or gift offerings for special events such as weddings, VIP events, or group functions.

8.       Other Duties:

Assist with retail-related events or pop-up shops as needed, including product demonstrations or launch events. Provide general resort information and assist with bookings or reservations for activities beyond retail, such as dining, spa services, or excursions. Perform other duties as assigned by the Retail or Concierge Manager to enhance the guest experience. Perform host duties as needed for hotel restaurants and bars. Other duties and responsibilities may be assigned as necessary.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

High School diploma or equivalent One-year related experience and/or training preferred 

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

·         Ability to earn and maintain Gaming License. 

·         Ability to earn and maintain TiPS certification.

·         Ability to earn and maintain RBS certification within 30 days of employment.