About The RoleThe Retail Consignor Specialist is a key position in our retail stores at The RealReal. As a Retail Consignor Specialist, you will help drive the business forward by supporting a seamless in-store consignor experience. Our ideal candidate is client-obsessed, adaptable to change in a fast-paced environment, and passionate about sustainable luxury fashion. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

*Full time positions must have the ability to commit to 40 hours per week including evenings, weekends, and holidays as needed.

What You Get To Do Every Day

Educate consignors on The RealReal’s mission of sustainable fashion and business structure

Build brand loyalty by delivering a best in class customer experience

Clearly communicate our consignment process and set proper expectations with the consignor during drop off

Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards

Ensure product is handled to the highest quality standards

Other duties as assigned

What You Bring To The Role

Minimum Requirements:

1+ year of experience  working in retail or customer service

A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times

Genuine passion and enthusiasm for the customer experience 

Self-motivation and a drive to achieve results

Exceptional attention to detail and organization skills

Adaptability and openness to change

Receptiveness to feedback to improve performance

Ability to quickly learn and master new technological tools 

Preferred Requirements:

Proficiency with Google Suite and Salesforce

Compensation, Benefits, + Perks

FULL TIME BENEFITS 

$500/month bonus (at target)

Employee Stock Purchase Plan 

401K with Company Match

Medical, Dental, Vision & Commuter Benefits (applicable locations)

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is 20.05-23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.