Candidate profile (title) Why we will love you Candidate profile (text) - Default language You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. Key responsibilities (title) What you'll be doing day to day Key responsibilities (text) You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

• Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.
• Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.
• Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.
• Integrating customer insight and feedback into key decision-making processes.
• Presenting learnings and insights at store meetings and forums. Let's connect Apply now! Let´s connect JOB TYPE – Permanent, Full-time
BENEFITS ELIGIBLE? Yes
HOURS – 38-40 hours/week. Open Availability required including holidays, nights and weekends.

The hourly pay range for this position is $19.19 - $27.29

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

-Generous paid time off, holiday and sick time
-WiselyPay – get earned wages up to two days early
-Paid parental leave (up to 16 weeks)
-KinderCare tuition discount  
-Retirement and bonus plans
-Co-worker discount, meal deal, and referral bonus
-Pet insurance program
-Education assistance and learning programs
-Safety shoe reimbursement
-24/7 telehealth visits
-Dental and vision plans
-Medical and Rx plans (must work min. 20 hrs/wk)
-A fun and inclusive work environment Local section (title) QUALIFICATIONS Local section (text) 2 years of experience working with multichannel customer journeys and customer support
Previous retail experience
Experience analyzing, planning and measuring performance -----------------------