We are seeking a friendly and customer-focused Retail Customer Support Associate to join our team in Mandeville, Manchester Parish, Jamaica. In this role, you will be the face of our company, providing exceptional customer service and support to our valued clients.
Greet and assist customers in a warm and professional mannerRespond to customer inquiries and provide product informationProcess sales transactions accurately using our Point of Sale (POS) systemHandle customer complaints and resolve issues with empathy and efficiencyMaintain a clean and organized retail environmentCollaborate with team members to ensure a positive shopping experienceStay updated on product knowledge and promotionsAssist with inventory management and restocking as neededProvide feedback to management on customer preferences and trendsParticipate in team meetings and training sessions to enhance skills and knowledgeQualificationsExcellent verbal and written communication skillsStrong problem-solving abilities and attention to detailBasic computer skills and familiarity with Point of Sale (POS) systemsCustomer service orientation with a friendly and empathetic demeanorAbility to work in a fast-paced environment and multitask effectivelyPrevious retail or customer service experience preferredHigh school diploma or equivalentFlexibility to work various shifts, including weekends and holidaysPhysical ability to stand for extended periods and lift up to 25 poundsPassion for delivering exceptional customer experiencesAdditional InformationAll your information will be kept confidential according to EEO guidelines.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.