Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

We are seeking a friendly and customer-focused Retail Customer Support Associate to join our team in Mandeville, Manchester Parish, Jamaica. In this role, you will be the face of our company, providing exceptional customer service and support to our valued clients.

Greet and assist customers in a warm and professional mannerRespond to customer inquiries and provide product informationProcess sales transactions accurately using our Point of Sale (POS) systemHandle customer complaints and resolve issues with empathy and efficiencyMaintain a clean and organized retail environmentCollaborate with team members to ensure a positive shopping experienceStay updated on product knowledge and promotionsAssist with inventory management and restocking as neededProvide feedback to management on customer preferences and trendsParticipate in team meetings and training sessions to enhance skills and knowledge

Qualifications

Our most successful candidates will have :

A minimum of 3 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.Must have a valid (not expired) government issued ID, TRN and NIS card.Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).Must successfully pass English Language written assessments.Consistency in performance and an "I can and will win attitude".Demonstrated ability to perform at a high level, to support our high volume of inbound calls.Experience in customer service is an asset and preferred.Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.Excellent attention to detail.Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required.The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.Ability to effectively organize, prioritize, multi-task and manage time.Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.Must have basic computer skills with the ability to navigate and manipulate a computer system.Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.Inspire confidence and positively influence the behaviour, actions, and thoughts of others.No commitments that will impact your ability to commit to work for the next 18 – 24 months

Additional Information

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.