Job title: Retail Customer Support Representative – Bilingual
Work Location: UltraLag, Lagunilla, Heredia.
Experience: 0 – 3 Months
No of openings : 150
Education Qualification: -High School Diploma-Executive Services Diploma or English Diploma required if no prior experience.

Roles and Responsibilities:

20%- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiries, order placement, and order follow-up. Documents details of customer interaction into the system. 20%- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences 20%- Keeps customers informed on the status of their order, cost-effectively reconciles errors, resolves post-order issues such as returns, and follows up to ensure all customer needs are fulfilled 10%- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier 20%- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc. 10%- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases

Required Skills & Desired Skills

Proficiency English Level >B2+ 0 to 3 months Call Center experience Active listening Attention to detail Empathy Critical thinking Speed to solution Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Have you completed the following level of education: High School Diploma?(Required)YesNoDo you have Customer Service experience?(Required)YesNoAre you comfortable commuting to this job's location (UltraLag, Lagunilla, Heredia)?(Required)YesNoAre you comfortable working on site?(Required)YesNoCurrent Location(Required) Attach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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