Here at TUI, you’ll find we’re an inclusive company with a culture of care.  By joining the Retail Team as a Deputy Manager at our Glasgow Fort Superstore, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

TUI offers more than just a basic salary which already starts at £14.32 per hourBe rewarded for exceeding your targets with our commission and discretionary bonus schemesEnjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time offBenefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and CareerInvestment in your development and career progression Pension scheme and life assurance.

ABOUT THE JOB

Lead by example and role model company values to inspire your team and deliver excellent customer service Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagementAssist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint.  If things don’t go quite right, you’ll have the confidence to step in and take ownershipAs technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey  Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our businessAssist with recruiting talent, maintaining a high level of engagement and a low level of attrition. 

ABOUT YOU

Proven passion for leading by example and delivering excellent customer service Confident and fun motivator and driven to achieve goals and sales targetsSkilled at balancing multiple tasks, following company policies and procedures and confident to stay motivated when challenges ariseFlexible to embrace change and adapt easily to new ways of working Trusted mentor with a fair and inclusive management style who recognises people are our most valued assetAn organised individual who takes pride in their work and communicates effectivelyAble to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.