**Overview** The Retail Director serves as a strategic commercial leader responsible for driving long-term growth, elevating the client experience, and ensuring operational excellence across assigned stores. This role provides visionary leadership to high-performing retail teams, delivering sustained revenue growth, profitability, and alignment with the brand’s highest standards. As a cultural ambassador and trusted advisor, the Retail Director builds strong internal and external partnerships, enhances client development initiatives, and inspires Retail Managers and Store Managers to execute with excellence. This leader models a high-performance, client-centric culture grounded in accountability, innovation, and commercial impact. **Key Accountabilities** Strategy & Commercial Growth + Develop and execute commercial strategies that drive revenue growth, elevate conversion, and strengthen long-term client engagement. + Leverage analytics and market insights to identify opportunities, anticipate risks, and shape proactive business plans. + Partner closely with Retail Managers, and through them, Store Managers, to build strategic customer development programs and drive consistent commercial execution across all doors. + Lead client development initiatives for retail leaders and Client Advisors, reinforcing a strong culture of relationship building and client retention. + Champion a market-driven mindset that aligns store teams with evolving customer behaviors and competitive dynamics. Business Performance Management + Own and deliver annual sales and profitability targets through disciplined business performance management. + Ensure strong audit results and adherence to operational controls, maintaining a healthy risk and compliance environment. + Optimize resource allocation to maximize ROI on investments, operational efficiency, and commercial outcomes. + Ensure day-to-day activities are aligned with core retail strategies, global priorities, and long-term business objectives. Operational Excellence + Ensure all stores consistently operate to brand standards, delivering seamless systems performance and an elevated client experience. + Conduct regular store visits to evaluate execution, strengthen operational discipline, and provide real-time coaching. + Remove barriers to performance by identifying operational gaps and implementing effective corrective actions. + Build a culture of continuous improvement that drives consistency across all store environments. People & Leadership Development + Provide clear direction, coaching, and performance leadership across the retail team + Build a high-performance culture grounded in accountability, empowerment, and collaborative leadership. + Identify, develop, and retain top talent to strengthen future leadership pipelines within the retail organization. + Ensure that all policies, procedures, and brand standards are communicated effectively and executed with excellence. **Required Qualifications** + Bachelor’s degree or higher + Minimum 10 years of leadership experience in luxury retail, with a proven record of driving commercial performance + Strong communication and presentation skills in both English and Korean + High proficiency with MS Office and digital tools + Exceptional communication, negotiation, and interpersonal skills + Highly driven, energetic, and self-motivated with strong commercial acumen **Preferred Qualifications** + Experience working within a global or matrixed organization + Professional experience in the jewelry or luxury watch industry + Foundational knowledge of gemstones, jewelry, and timepieces **Job Identification** : 62354 **Job Category:** : Retail **Assignment Category** : Regular Full-time **Remote Positions** : Flexible **Professional Experience** : Minimum 10 Years Equal Opportunity Employer