Summary:

The Returns Coordinator efficiently and effectively inspects and follows through to ensure that every furniture that has been returned is properly process. The Returns Admin is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with HomeStores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. The Returns Admin is also responsible to present to Senior Managers the returns results and research findings. The Returns Admin is responsible to reconsolidate systems to make sure returned items have the proper designation code and are properly disposed and allocated in the system. The return Admin will be responsible of gathering information from customers to improve the customer experience and will be required to follow through with Customer Service functions.The Returns Admin is accountable for the accuracy and relevant data for products returned.

Responsibilities:

Track and compile return data with the purpose to indentify areas of concern as well as possible root cause.Physically observe and inspect items returned after delivery to ensure proper return coding. Gather information from customers about potential reasons for the return of merchandise.Solve any potential issues that may arise during return process.Clear out the systems to make items ready for the billing department.Properly identify products by item number.Accurately identify return scores.Addresses driver issues regarding load out, such as pieces missing, hardware missing, cross dock items and items returned.Communicate with customers as needed to gather additional data as well as to perform customer service functions.Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement.Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry. 

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business. 

Apply today and find your home at Ashley! 

Compensation: This position pays an hourly rate of $18.50 - $18.50

Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company. 

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 40 hours paid vacation and accrual Washington Paid Sick Leave 1 hour for every 40 hours worked up to 52 hours. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process. 

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.