We are seeking a dynamic Retail Excellence Performance Senior Manager to drive in-store performance and productivity across our franchise retail network. Based in Minneapolis, this is a high-impact individual contributor role that works closely with sales teams and franchise partners to deliver data-driven insights, commercial strategies, and innovative performance tools. The mission of this role is to maximize retail sales and efficiency by leveraging analytics and best practices, leveraging on Data and BI Tools to ensure Sales and Franchise Owners can meet and exceed their KPIs and growth targets.

To excel, you should bring strong analytical skills (expertise in Power BI and advanced Excel), a sharp commercial mindset, and exceptional communication and stakeholder management abilities. You are a strategic thinker who can influence across functions and cultures, and you thrive on innovation – experience with AI-powered analytics or performance tools is a significant plus.

Key Responsibilities:

Maximize sales performance and in-store productivity while managing key business and franchisee KPIs. Monitor and report on store performance trends versus budget and forecast, providing actionable insights to sales leadership and franchisees. Analyze conversion rates, customer appointments, foot traffic, and other productivity metrics to pinpoint growth opportunities and performance gaps. Partner with Sales teams to develop monthly initiatives and long-term action plans aimed at improving sales, conversion, and overall store performance. Lead the rollout of new performance tools and processes – from pilot phase to full business-as-usual integration – ensuring they effectively improve productivity and sales outcomes. Drive franchisee adoption of new tools and performance improvement projects, aligning these initiatives with company goals and ensuring franchise partner buy-in. Ensure the implementation and follow-through of global/regional KPIs, training programs, and retail best practices. Track compliance and effectiveness of these standards, and share successful practices across the network.

Qualifications in this role include, but are not limited to:

Bachelor’s degree in Economics, Engineering, Statistics, or a related quantitative field required, Master’s degree preferred. Proven experience in sales, account management, or retail/franchise performance management roles, preferably in a multi-unit or franchise environment. Strong analytical and quantitative skills, including hands-on experience creating dashboards and reports in Power BI. Ability to interpret complex data to drive strategic decisions. Demonstrated commercial mindset and project management capabilities. Comfortable working with cross-functional teams and influencing stakeholders at all levels. Advanced proficiency in Microsoft Excel and PowerPoint. Familiarity with AI-driven analytics tools or innovative retail technologies is a plus. Comfortable working in a hybrid work arrangement, working 2-3 days/week in the office Travel is required, approximately 10%-20% Fluent in English with excellent written and verbal communication skills.

Preferred Experience and Skills:

Strategic thinker with an eye for detail, able to see the big picture while meticulously managing important details. Clear and persuasive communicator with the ability to influence and collaborate across different functions, levels, and cultures. Self-motivated and proactive, with a strong sense of ownership. Capable of driving projects independently and taking initiative to improve processes. Team player who builds strong relationships and fosters collaboration among stakeholders and franchise partners. Comfortable with change and innovation, able to champion new tools and ideas from concept through implementation.

Compensation: Based on qualifications we anticipate the hiring range will be $120k-$140k plus incentive potential.

Benefits Offered:

Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement Tuition reimbursement and Employee assistance program for employees & family Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more.  Additional specialized training for career development Reimbursement for transportation (ex. parking downtown, bus or train)

About Us:

Amplifon, the global leader in the hearing care retail market and headquartered in Milan, Italy, empowers people to rediscover all the emotions of sound. We operate under three regions in EMEA, Americas, and APAC with a global presence in 26 countries and 20,300 employees worldwide. Amplifon Americas is regionally headquartered in Minneapolis, MN and supports operations in Canada, Latin America, and the United States. We are a parent company to Miracle-Ear, our hearing care retail division, and Amplifon Hearing Health Care, our hearing care insurance division, bridging both industries to provide comprehensive solutions for hearing well-being.

Miracle-Ear has been in business for over 75 years and is a leader in providing innovative hearing solutions that improve lives, relationships, and communities. Based in Minneapolis, MN, we operate in over 1,500 franchised and corporate-owned retail clinics in all 50 U.S. states. Across our back-office support teams and licensed and trained hearing care professionals in our stores, we’re committed to connecting customers to the world of sound around them. Join us and make the switch to an impactful career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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