At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
At DICK'S Sporting Goods, the Field Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Field Associate you’ll support the Field/Lead Coach for our in-store sport events – both on and off the field. In addition to in-store events, you’ll have the opportunity to assist the lead with DICK’S sponsored camps, clinics and programs – bringing your passion and expertise for sports to our experiential store.
Essential Job Functions:
· Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK’S common purpose and delivering hassle-free, engaging, athlete-first service.
· Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.
· Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
· Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
· Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
Operations:
· Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
· Adhere to all loss prevention standards.
· Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
· Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
· Perform other tasks as assigned by management
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
ROLE RESPONSIBILITIES:
Our store teammates are passionate about creating a hassle-free shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize.
Greet everyone and proactively approach customers to understand their needs and support their shopping experience.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
High School Diploma or EquivalentAt least 2 years of customer service experience preferred.Customer-service orientedStrong detail orientationQUALIFICATIONS: