Willmington, Delaware
House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OVERVIEW:
ROLE RESPONSIBILITIES:
The football ambassador is a technically focused role that is centered around providing a differentiated experience specifically to football enthusiasts of all levels. This individual will pull from personal experiences & knowledge of the game to provide strong product recommendations that align to the athlete’s needs.
Meets the athlete where they are in their football journey, creating a tailored and unparalleled customer service experience by adapting sales style appropriate
Leverages on-the-field expertise to provide recommendations that meets the athlete’s needs / goals
Translates / aligns product technology to the athlete’s needs and preferences, contributing to and enhancing the athlete’s overall game day experience.
Outfits athletes with appropriate equipment, cleats, apparel, accessories and protection plans to equip them for any occasion - from practice/training to game day.
On occasion, participates in Football Universities across the nation to test and learn new products and technologies in order to then share knowledge and insights with both teammates and athletes
Partners with store teammates by regularly utilizing training materials to educate others on new cleats and football-related products
Maintains merchandise presentation standards and signage of Football Department to Company standards as directed.
Aligns with Community Marketing Manager for Shop Day Events, football gear pick-up, and in store football registration, etc
Adheres to established policies & procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the stores
Performs other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
We also look for our Football Ambassador to:
Quickly build rapport with football athletes of all experience and skill levels by discussing (i.e., latest technology, NCAA partnerships, NFL partnership, Football Activations, leagues and players, etc.)
Able to simplify insights when speaking with newer players, yet also builds rapport with seasoned professionals by leveraging their on-the-field experience and league knowledge
Be actively involved in football-related activities (i.e., refs, coaches, associates with competitive clubs, plays outdoor or indoor leagues, etc.) and / or stays up to date on every aspect of the game
Be one who leans on expertise of the game to understand and align the athlete’s needs to appropriate products (i.e., shoulder pads/helmets/accessories, standard or elevated cleats, training equipment, etc.)
QUALIFICATIONS:
1-3years of Retail or Team Sports experiencepreferred, but not required
Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.