JOB SUMMARY:

The General Manager will report to the Regional Director and work a rotating, full-time schedule including days, nights, weekends, extended hours on game days and during events.

General Duties and Responsibilities:

·       Drive operational excellence by creating strategic plans and initiating actions that support company objectives 
·       Drive the implementation of all Company initiatives through clearly communicated objectives and team priorities
·       Present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners to inform and educate them on the business, operational efficiencies, product sell through and customer feedback 
·       Act as liaison for Team Partner and funnel requests to Fanatics Business Partners as necessary 
·       Analyze metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the store leadership team to drive operational excellence 
·       Quickly adapt and deliver in a fast-paced, high growth environment while leading change 
·       Demonstrate and maintain the highest levels of fan experience 
·       Incorporating Fanatics values when planning daily operational excellence for the Team 
·       Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best in class fan experience
·       Assess internal talent and recommend a succession plan for employees to Human Resources, District manager and/or Regional Director  
·       Delegate ‘Manager on Duty’ responsibilities when appropriate 
·       Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve goals


Education, Experience and Requirements:

·       Bachelor’s degree or equivalent work experience preferred, not required 
·       Minimum five years retail management experience, preferably flagship store/high profile
·       Must possess effective communication and problem-solving skills, collaborative with strong influencing and interpersonal skills
·       Highest level of integrity and ethics, both professional and personal
·       Experience managing a team of both exempt and non-exempt employees strongly preferred 
·       Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems

Job Knowledge, Skills and Abilities: 

·       Proven ability to identify business trends and collaborate with cross functional partners to develop appropriate plans to drive results
·       Proficiency in understanding the fan base to ensure actions taken are in support of maximizing market trends and needs 
·       Strong experience with retail finance, including P&L management
·       Strong written and verbal communication skills
·       Proven ability to lead operational excellence 
·       Ability to work independently while still adhering to company/departmental standards 
·       Demonstrated ability to provide clear direction to achieve goals and assign tasks to all employees while offering support and follow up as necessary 
·       Experience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws and union activity if applicable 
·       Demonstrate ability to create an inclusive environment that fosters development of others; supports constructive conflict resolution

Physical Demands: 

·       Regularly required to sit stand, reach, bend and move about the facility as needed
Must be able to lift and carry up to 30 lbs.
·       Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop