Overland Park, Kansas
If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.
If you are ready to make a difference and take the next step in your career, apply to join our team today!
OVERVIEW:
ROLE RESPONSIBILITIES:
Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer’s needs.
Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
Manages golf service supply inventory by accurately tracking shop usage
Completes, organizes and stores all customers’ work orders.
Provides a high level of customer service by consistently putting the customer at the center of everything we do.
Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
Maintains confidentiality of all Company information. Controls shrink by complying with all loss prevention standards and programs.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
Maintains and participates in all recovery and cleanliness standards.
Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned ed by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
QUALIFICATIONS:
1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred