Retail Investments Operations

The job's main focus as a Customer Loyalty Member – Investments, is to perform accurate settlement on transactions in accordance to the retail client’s settlement instructions whilst ensuring compliance with industry regulations and standard proceduresTo perform incoming, outgoing and internal transfer of investmentsTo be the point of contact on issue resolution and respond to all retail client’s queries concerning their investment accountsOverall, staff will be in charge of the management and execution of transactions in a manner that maximizes profitability and minimizes risk, through working together with Sales, Trading, FO Support, counterparties, custodians, and internal teams like liquidity management, collateral, data management, etc.

Responsibilities:

Resolve issues by liaising with banks, counterparties/clients, and financial institutions to resolve matching and settlement issues, whilst building and maintaining healthy client/counterparty relationshipsUpdate data such as fixed income and cash SSIs as received from front offices or counterpartiesManagement of both investment and cash position across different custodian accountsAlthough SWIFT messages are highly automated, staff must have complete knowledge on the flow, processing and formats of SWIFT messages like MT541, MT543, MT540, MT542, as it is essential to exception managementMaintain day-to-day relationships with custodiansAware of broader market events that could impact Securities trading and settlement. Research and resolve complex problems relating to country specific trade and settlement issuesMust be able to evaluate and escalate risk items to protect the bank and its clients from market penalties or risks, overdraft charges and so onCarry out daily central maintenance services like reconciliations - positional, financial, intersystemManagement of exceptional cases and large daily volumesTaking into account applicable laws and regulationsDetect underlying customer demand.Participate in technology development efforts as needed. Continuously improve service offerings through innovation and a future orientation towards automation