Join Mercantile Bank as a Retail Loan Operations Specialist I and elevate your career in the banking industry! You'll be part of an energetic and customer-focused team that thrives on problem-solving and innovation. Collaborate with talented individuals while contributing to a culture that values excellence and integrity. This position is located at either our Alma Operations Building or at our 310 Leonard St NW, Grand Rapids Office.\n
This role not only provides competitive compensation but also the opportunity to make a real impact in the financial lives of our customers. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. If you're ready to embark on a rewarding journey with a forward-thinking institution, we'd love to hear from you!\nMercantile Bank: Who We Are\n
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.5 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people. You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such as:multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan. Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.\nWhat would you do as a Retail Loan Operations Specialist I\n
As a Retail Loan Operations Specialist I at Mercantile Bank, your daily responsibilities will involve processing loan applications, verifying customer information, and ensuring accurate data entry. You will support clients by answering inquiries, guiding them through the loan process, and addressing any concerns. Collaboration with team members to streamline operations and enhance customer experiences will be a key focus. You will also engage in regular training sessions to develop your skills and stay updated on industry regulations.\n
Your work schedule will be Monday to Friday, from 8 AM to 5 PM, allowing you to maintain a healthy work-life balance. This position offers the flexibility to work hybrid (in the office at either our Alma or our Grand Rapids location and from home) once training is complete. Excitement awaits as you immerse yourself in an energetic, customer-centric environment that values your contributions and fosters growth every day!\nWhat you need to be successful\n
To thrive as a Retail Loan Operations Specialist I at Mercantile Bank, you'll need a strong set of skills that align with our core values. Excellent communication skills are essential for effectively engaging with customers and colleagues. Being detail-oriented will help you manage documentation and ensure accuracy in loan processing.\n
Problem-solving abilities will empower you to address client inquiries effectively and find solutions that enhance their experience. A customer-centric mindset is crucial, as delivering exceptional service is at the heart of our operations. Additionally, strong organizational skills will enable you to handle multiple tasks efficiently in a fast-paced environment.\n
Adaptability and a willingness to learn are vital for embracing innovation and evolving with industry changes. Collaboration and teamwork are also key components, fostering a supportive atmosphere that drives overall success.\nJoin us!\n
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!