**Retail Manager, Kohler Houston** _Work Mode: Onsite_ **Location: ** Onsite – Houston, TX **Opportunity** The Retail Manager, Kohler Stores, is responsible for the total operations of their assignment location and leading their team to deliver a gracious customer experience for every customer who visits their store location. This role is the leader that is responsible for developing/leading the staff, store operations, and the achievement of financial goals including sales goals and cost mitigation. The Retail Manager will spend approximately 25% of their time interacting with customers on the selling, 25% on human resources including recruiting, coaching, and training, and 50% on store operations including analysis of financial results, partnership with fulfillment teams, and setting strategy for overall store performance. **Specific Responsibilities** **Consumer Experience** + Make the Kohler Store “the” destination for consumers seeking to recreate their kitchen or bath environment. + Develop and motivate store team to ensure that all consumers experience service that is consistent with the Kohler brand promise and Kohler Plumbing Americas’ standards. + Provide resolution support for consumer situations that are not able to be resolved by sales, design, or support associates. + Provide frequent and timely feedback to the Store team regarding their consumer experience and sales performance. **Financial Performance** + Meet and frequently exceed sales plans. + Aid in the development of annual, monthly, and weekly sales objectives. + Monitor attainment, identify, and analyze trends, and provide the necessary tools and objectives to deliver the sales goals. + Drive attainment of operating income plans. + Monitor attainment, identify, and analyze spending trends, and provide necessary tools and actions to adhere to operating budgets. + Manage all product inventories and maintain accurate inventory records. + Manage product return and warranty processes in accordance with Kohler Stores’ procedures. **Store Operations** + Identify and communicate trends and opportunities to improve profitability and consumer experience through changes to product offering, merchandising, staffing, processes, and marketing programs. + Execute and maintain the visual and merchandising display strategies to ensure proper representation of the Kohler brand for an enhanced consumer experience. + Provide monthly operations updates to Kohler Stores leadership addressing sales, operating budgets, operating income, human resources, marketing, and other operational relevant items. + Manage the execution of logistics processes established with vendors and distribution. **Associate Management** + Recruit and hire store associates in partnership with Human Resources. + Oversee both the new-hire and continuous learning of all store associates. + Complete performance reviews of all team members by providing continuous feedback in addition to monthly performance reviews.Utilize the Maximizing Performance tools to establish and monitor associate goals and personal development. + Complete merit and succession planning tools for all associates. + Handle all associate disciplinary actions including documentation, corrective action, and termination. + Lead team on the journey to realize the Kohler Store vision through coaching, team meetings, communications, and personal leadership. **Marketing and Communications** + Implement marketing and communication plans delivered by KBNA Marketing to enhance consumer experience and driving profitability. + Execute Kohler Stores merchandising strategies to enhance consumer experience, drive profitability, and remain fresh and innovative. + Ensure merchandising and marketing is executed to enhance the sales and design processes, consumer experience, and store profitability. + Build relationships with architects, designers, real estate brokers, contractors, builders and other trades people through direct mail, in-store events, and other means. **Skills/Requirements** + Minimum of 5 years previous retail management experience leading selling and store operations. + Four-year college degree preferred. + Previous experience in project sales, kitchen and bath products, and/or home products preferred. \#LI-KZ1 \#LI-Onsite **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _The salary range for this position is $79,500 - $100,450. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation. Available benefits include medical, dental, vision & 401k._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.