Join JPMorgan Chase in shaping the future of workplace experiences at our iconic new global headquarters. As the Director of Retail and Amenity Strategy, you'll play a pivotal role in creating a vibrant, engaging environment for our employees and visitors. Be part of a team that values innovation, collaboration, and excellence.

 

As The Retail Manager within our Amenity Services team , you will lead the development and execution of the retail and office pantry strategy at JPMorgan Chase's new global headquarters at 270 Park Avenue. This role is pivotal in ensuring the delivery of best-in-class service and innovative solutions across a 60-floor office tower, accommodating 12,000 employees and visitors daily. The director will collaborate closely with vendor partners, amenity services leaders, and corporate teams to enhance the overall employee and visitor experience. Responsibilities include managing the lifecycle of service models, integrating advanced technology solutions, and ensuring compliance with regional policies. The director will also focus on financial performance, risk management, and the continuous improvement of retail and amenity offerings to align with market trends and consumer insights.

Job Responsibilities:

Develop and manage retail standards and vendor relationships for a 60-floor office tower. Lead the strategy and innovation for coffee bars and office markets. Collaborate on concept development, menu creation, and technology integration. Analyze market trends and consumer insights to refine program strategies. Manage financial performance, including budgeting and cost controls. Ensure compliance with risk and sanitation guidelines. Act as the primary liaison between vendors and internal stakeholders.

Required Qualifications capabilities and skills:

Bachelor’s degree preferred. 10+ years of relevant food service experience. Strong client focus and excellent communication skills. Business management and analytical skills. Experience in vendor team management and multi-unit operations. Proficiency in Microsoft Office Suite.

Preferred Qualifications capabilities and skills::

Experience in a financial institution environment. Long-term program strategy development. Project management expertise. Technology integration experience (e.g., digital tools, mobile ordering).