North Olmsted, Ohio
If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.
If you are ready to make a difference and take the next step in your career, apply to join our team today!
OVERVIEW:
The Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golferand teammate to ensure a positive club fitting experience. The Master Club Fitter supports the Operations SalesManager in achieving company objectives in sales performance, profit contribution and profit and loss controlsby overseeing the sales effort in their department. The Master Club Fitter is responsible for training andcertifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator,putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.
Consistently analyzes Golf sales reports and data to understand business results and opportunities andcommunicating the results to the teammates.
Establishes and maintains effective relationships with athletes and gains their trust and respect byusing diplomacy and tact; ensures that athletes are greeted and acknowledged' offers customersassistance as needed or requested.
Monitors the sales, customer service and operational efforts of the selling floor.
Point of contact for athletes and teammates to provide golf services knowledge and communicatingthe company’s golf services standards.
Maintains thorough knowledge of products and service, merchandise promotions, test merchandiseand advertising.
Manages store services sales by performing customer club fittings and repairs
Responsible for training teammates on all aspects of services; specialized selling techniques, servicestechnology, etc.
Ensure department scheduling, workplace and daily teammate assignments are on task.
Help communicate information to department teammates regarding Company initiatives, programs,promotions, services, etc.
Assists the store management team with general supervision in the store accordance with Companypolicies and procedures including opening and closing the store and coverage as assigned - Key Carrier.
Plans and executes all golf directives.
Ensures the store is achieving shrinkage goal by partnering with teammates/management to setexpectations on how to use merchandise for display and properly handle to ensure all is accounted for.
Complies with all federal, state, and local regulations regarding store operations.
All other tasks assigned by management.
QUALIFICATIONS:
Flexible availability - including nights, weekend, and holidays.
Prior retail sales experience (or customer-focused experience) preferred.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, orplatform.