Job ID: r18903

What You'll Do:

The Retail Media, Delivery Excellence Sr Manager's role is to execute the business strategy defined by the Practice and supported by the Product, by adapting the operating model and the service levels accordingly. You are a skilled Program Manager who oversees the implementation of various processes and tools in alignment with Criteo's business strategy. You’ll be acting as a trusted partner to our internal clients and business practices, who is able to launch and monitor processes that contribute efficiently to a given business strategy. The Delivery Excellence Sr Manager is in direct contact with the Practice Leader and/or representatives from their team. They will work with the practice to understand the business strategy and validate the impact on:

The delivery operating model, owning the following processes and related deliverables :

List and sizing of all teams delivering services to the customersWorkflow of interactions between themSupport escalation paths

The Service Levels, owning the following processes and related deliverables

High level view of existing commercial and OPS SLADetailed view of delivery Task catalog SLASupport update releases and OPS SLA implementationSupport exception processes

They will then implement the changes, either by leading the projects directly or by coordinating projects led by other people.

With the support of the Delivery Operations process owners, they will define what is required in terms of:

Tooling and its content to support the operating workflow and level of serviceKPIs to monitor if the operating model is efficient and whether the service levels are enforced properly

They will work with the leaders from all the teams impacted by those processes to align them on the global strategy: Regional Ops and GCOC leaders /Regional Sales leaders /Enablement teams leaders

They will either lead the relevant projects themselves or coordinate them, depending on their bandwidth and the state of the global organization.

Who You Are:Proven experience in Consulting, Program/Project Management, Service Delivery or Customer care role or similar positionSelf-driven & ability to navigate complex & ambiguous environments Strong analytical and project management skills Influent outside of reporting lines & able to work directly with high level stakeholdersStrong communication and persuasion skills High intellectual curiosity with experience as a strategic partner for leadership & ability to understand business needsFluent in English

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.