Job Type:

Work Location:

Overview:

2020 Companies is hiring a full-time merchandising Field Service Lead!

The Field Service Lead plays a crucial role in executing shared services projects and leading Field Service Representatives in all aspects of their role in partnership with and under the guidance of the Shared Services Field Management team.

The Field Services Lead role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The lead will perform various tasks, including break-fix repairs, display installation, and general merchandising.

What’s in it for you?

Competitive hourly pay, based on experience and location

Next-day pay on-demand with DailyPay

Eligible for medical/dental/vision benefits

$50 per month in technology reimbursement

Paid time off

Paid mileage and drive time

Flexible scheduling

Variety of job tasks

Career pathing and growth opportunities

Job Description:

Key Responsibilities:

Execution & Coordination:

Oversee and manage activities within the shared services - local/ area markets and division-wide, ensuring accurate tracking and execution of all work functions across various markets.

Respond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact).

Responsible for keeping their availability updated and accurate.

Fully complete all assigned jobs on or before scheduled end dates.

Monitor and drive the Field Team to schedule and complete all work on or before the completion date.

Leading, installing, and building displays, end caps, fixturing.

Maintaining and updating displays according to planograms/ client requests.

Conducting break-fix repairs to ensure displays and fixtures are fully functional.

Lead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedback.

Manage virtual software teams and ensure successful execution of related tasks and timelines.

Work independently and lead teams in a fast-paced environment.

Participate and complete a variety of training and certification programs.

Accurately track, manage, record, and communicate activity via designated systems/ workflows.

Available for weekend, holiday, and early morning assignments as needed.

Scheduling / Planning

Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements. This role involves leading, coaching, and executing multiple job functions as agreed upon.

Accept and schedule all assigned jobs within 48 hours of receipt.

Team Management:

Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarity.

Contribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completed.

Follow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.

Driving, addressing, and holding agents accountable to Scorecard metrics, KPIs, and other related goals.

Project Execution

Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines.

Relationship Development:

Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholders.

Act as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors.

Travel & Project Execution:

Travel to all assigned locations within the market and region as required for projects and programs.

Support local market and regional teams in executing all projects assigned to the shared services division.

Leadership & Cross-functional Work:

Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company.

Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.

Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.

Lead and perform various tasks across different divisions, ensuring shared services integrate seamlessly into the daily/ weekly workflow.

Customer & Client Satisfaction:

Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.

Look for opportunities to address and course-correct behaviors while being open to feedback

Qualifications:

Age / Eligibility

Must be 18 years or older (due to insurance requirements).

Must be authorized to work in the United States.

Availability

Flexible availability Monday through Friday.

Weekend and holiday availability as needed.

Early morning and late-night availability as needed. Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.

Physical Abilities

Climb a ladder up to 10 feet in height.

Safely lift and carry up to 60lbs.

Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead

Adaptability

Ability to adjust to the ever-changing variety of tasks and work environments.

Communication Skills

Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as needed.

Perform other tasks the Shared Services Manager assigns within the specified timeframe.

Respond and remain responsible for consistent communication with upper-level leadership and internal/external stakeholders quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported).

Education

A high school diploma or equivalent is typically required.

Previous retail or merchandising experience is beneficial but not mandatory.

Experience Preferred

Installation and Merchandising experience.

Proficiency in assorted hand/power tool usage.

Ability to follow planogram (POG), directives, and secondary communication.

Technology

Must own an Android or Apple mobile device to upload photos and data.

Must be able to successfully navigate various communication platforms and applications independently.

Training

Must complete all training assignments and tasks within a designated time frame.

Agents are expected to be able to work collaboratively and autonomously.

Transportation and Travel

Must have reliable transportation

Valid driver’s license and proof of insurance.

Willingness and ability to travel up to 60% of the year.

Willingness and ability to work, including overnight, early morning, and holiday hours as needed.

Leadership & Communication:

Superior leadership skills and strong professional communication and presentation skills.

Ability to make sound decisions, show good judgment and problem-solve effectively.

Capable of working autonomously with excellent time management and reporting skills.

Ability to successfully lead a team, fostering a result-driven environment with consistent open communication.

Identify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary.

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.