SummaryPosted: Nov 22, 2024Weekly Hours: 35 Role Number:200577991Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Would you like to work in a fast-paced environment where your technical abilities will be challenged on a day-to-day basis? Apple is looking for a passionate and talented network engineer intern to join our Retail Networks team in London. The Retail Networks Team manages the network infrastructure supporting Apple stores worldwide, including both wired and wireless technologies. This internship offers a unique opportunity to gain hands-on experience while helping the retail networks operations team tackle incident management and operational challenges, enabling customers to enjoy a seamless and safe shopping experience. DescriptionDescriptionThis internship will provide valuable insights, foster innovative thinking, and enable you to make meaningful contributions to a global network infrastructure. During your three months internship with us, you will: Examine current incident data to identify recurring issues and patterns and investigate delays in ticket closures. Propose strategies to reduce backlog and improve resolution efficiency. Using AI and Automation propose ways to improve current incident management by analysing trends, evaluating ticket resolution times, and addressing aging tickets. Collaborate with various Global Network Services and Infrastructure services teams to understand challenges and recommend solutions for better operational workflows. Prepare detailed presentations of findings and suggested process improvements for leadership teams. Join a talented team with a wide range of responsibilities.Minimum QualificationsMinimum QualificationsWe are seeking a motivated individual with a curious mindset, strong problem-solving skills, and experience in network programming and automation.The ideal candidate should possess:Networking Knowledge:A passion for networks, with a foundational understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and LAN/WAN.Familiarity with wireless technologies (e.g., Wi-Fi standards, access points, controllers) is a strong advantage.Programming Skills:Hands-on experience with one or more programming languages, particularly Python or Ansible.Familiarity with AI concepts is a plus.Communication Skills:Ability to articulate complex technical concepts and strategies clearly and effectively to diverse audiences, including technical and non-technical stakeholders.IT Service Management:Basic understanding of IT service management tools or ticketing systems, such as ServiceNow or Jira is a plus.Key QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsThis role is only available to students enrolled in their penultimate year of study.Closing date for applications is January 17, 2025.Education & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore