What You Can Expect

As the Retail Operations Analyst II you will be responsible for, but not limited to, learning, and supporting the products we sell, applicable tax rules, regulatory compliance requirements, and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. As the Analyst II you will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third-party vendors, both independently and in a team, environment as needed, to provide best in class customer service for our internal and external customers. 

 

Manage all retail invoicing and validation aspects for Engie’s Retail C&I (Commercial & Industries) customers Act as the main point of contact to research and resolve billing disputes and provide timely resolution on any issues Deliver complete, accurate analysis on complex issues and propose appropriate course of action to the impacted internal and external parties Apply business judgement in dealing with customer issues, billing problems, and data requests Develop strategic data analysis in support of operations and quality improvement initiatives Implement new measures to improve quality control process for outgoing invoices Monitor changes to billing determinants and incorporate into billing process Research and correct discrepancies between our internal data warehouse and external billing system Provide data collection and reporting assistance during internal and external audits Maintain open lines of communication with Compliance group to assure all Business Control regulatory and internal requirements are met / exceeded Provide cross-functional support to peers and departments to develop satisfactory end-to-end delivery processes Assist manager on various projects that involve system enhancements, product development, and market changes Achieve excellence by delivering on key performance indicators (KPI’s) Train new team members and constantly review the training materials to ensure these documents are updated and relevant

 

What You’ll Bring

 

Bachelor's degree in Business or related field Minimum of 2 years of analytical experience in a business environment

 

Additional Details

This role is eligible for our hybrid work policy Must be willing and able to comply with all ENGIE ethics and safety policies

 

 

Compensation

Salary Range: $53,900 – $83,375 USD annually

 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

 

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

 

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

 

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

 

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.