Day to Day
The North American Retail Operations Team delivers best in class operational support to the clients NA (North America) Retail Stores. They act as a liaison between the corporate office and stores to deliver key organizational programs, priorities, and objectives. We are responsible for driving retail priorities that ensure any operational issues are quickly prioritized and resolved. The Daily Operations team is responsible for collaborating across the organization to deliver a best-in[1]class experience and create the environment for successful execution of cross functional and ops led initiatives for our retail teams

Responsibilities:
Cross-functional Collaboration + Leadership: Lead and participate in cross-functional meetings to align operational and initiative strategies with broader organizational goals and objectives. Provide insights and expertise on operational considerations to inform decision making processes. Responsible for identifying areas for cross-functional collaboration and bringing the right people together to propel work forward
Communicate Effectively: Foster open communication channels with cross-functional teams. Clearly articulate operational needs of the NA Retail Stores, objectives, and priorities to ensure alignment and collaboration
Operational Planning + Timeline Management: Responsible for creating implementation and communication plans across all retail audiences. Work in partnership with the Strategic Planning team to track and calendar all communications and initiative timelines to mitigate risk to store capacity.
o Provide options and impacts to cross functional stakeholder and decision makers with a clear recommendation
Written Communication + Resource Management: Responsible for delivering operationally sound written communications and resources for all process updates and initiative implementation in partnership with subject matter experts.
Change management + sustainment: Supporting cross-functional partners in the change management and sustainment of initiatives (ensuring partners have operationally strong change management plans). Supporting partners in checking and verifying initiative delivery via retail feedback channels (responding with solutions accordingly).
Continuous Process + Operational Improvement: Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance operational efficiency.
Problem-Solving: Address any operational issues that arise. Work with relevant teams to find solutions and minimize impact on store operations
Urgent Day-to-Day Response: Escalate and drive the solution of in the moment/urgent operational issues that impact stores.

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