Job Title

Retail Operations Manager

Job Description Summary

Position supports a major financial services client in North America. The position will be responsible for assisting in the delivery of engineering services to a portfolio of office and retail branch locations.
The position will assist engineering management leadership in developing, delivering and maintaining a maintenance and operations program based on a suite of policies, projects and initiatives defined in the service provider’s scope of services to the client.
Position will collaborate with corporate subject matter experts and on account managers to manage operations, develop projects, processes, and policies related to engineering operations, business continuity, risk management, sustainability and regulatory compliance.
Position requires an understanding of the design principles, efficient operating principles, maintenance requirements and equipment lifecycle expectations within a facility.
Position requires excellent written and verbal communication, organization and interpersonal skills. Must be able to use sound judgement and discretion and must demonstrate the highest levels of professionalism and initiative to drive the organizational process. Must be able to initiate and complete projects and reports independently, accurately and often under deadline pressure. Must have the ability to process, prioritize, assign and follow-up on requests.
This role will reside in the service provider’s Engineering Center of Excellence group dedicated to supporting the client’s Real Estate Services department.
The role will report into the group’s Sr Director of Engineering and partner with account based operations, property and energy & sustainability managers

Job Description

Provide critical operations management, project support and technical oversight for assigned facilities.  Ensure that facilities are operated and maintained cost effectively, safely and in first class condition.
•    Manage the maintenance program for multiple locations and assure all maintenance goals, change and management obligations are met.
•    Assure all assets under management are accounted for in account and client based tools including asset data and maintenance requirements.  Assure all asset repair and replacement strategies are coordinated with operating and project management teams.
•    Assist facilities management teams in developing and maintaining operating and capital budgets.
•    Manage BMS system performance and vendor relationships.  Assure that new installations are correctly aligned and operational.
•    Maintain site documentation of policies, operating guides and drawings.
 
Knowledge & Experience
•    Preferred four year engineering degree or related field from an accredited university/college. 
•    Seven to ten years experience in maintenance operations with focus on mechanical and electrical systems.
•    Excellent written and verbal communication skills.
•    Ability to consistently develop MOP, SOP and EOP documentation.  
•    Ability to effectively utilize the client’s change and risk management systems (REALM and Service Now).
•    Time management, multi-tasking, and organization skills with strong attention to detail.
•    Self-starter and must be able to work in a fast paced, high volume environment.
•    Position will require frequent travel to client locations in the North American region.
•    Occasional off hour and weekend availability is a requirement to coordinate activities with maintenance vendors and project development vendor (managed by others).

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $97,750.00 - $115,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”