Overview

The Retail Operations Specialist supports the Head of Central Retail Operations in developing, planning, and coordinating retail operational activities essential in driving key retail strategies across stores in APAC. The Retail Operations Specialist is a driven individual who supports the Head of Central Retail Operations in analyzing and reviewing current business practices to ensure stores are effectively applying systems, standards and processes to meet business needs. He/She communicates effectively with stakeholders throughout the organization to solve problems and is adept at estimating and managing time for a variety of tasks.

What You'll Do

Retail Excellence & Operations

Assist the Head of Central Retail Operations in developing, planning, and coordinating retail operational activities for stores in APAC in order to deliver retail operational excellence and enable stores to exceed sales goals and KPIs. Assist the Head of Central Retail Operations to implement new processes, procedures and guidelines according to business needs and roll out throughout APAC stores if applicable Be the local key Retail Operations contact for all Stakeholders Be the key contact person for the Regional HQ for selected retail pilot projects in the market and facilitate the roll out Takes ownership of the quality and consistency of the communication between stores and regional head office for all store operations related topics, practices and strategies Prepare communication materials such as newsletter Troubleshoot store related issues and find solutions with relevant stakeholders Provide first level analysis on sales performance and productivity of each store i.e. conversion, sales performance vs goals, and other retail KPIs Coordinate and prepare meetings for retail teams, and local market visits by leadership. Prepare and present regular reports on sales performance, spending vs budget, etc Organize the setting up of events/pop-up and new stores

Retail Administration

Support the procurement and purchasing of goods & services for the Retail stores by assisting in vendor review and creating Purchase Orders Monitor and maintain store packaging inventory level Grant access & update information on relevant Retail Systems Ensure all store crew members are provided with uniform in a timely manner Arrange and plan stock takes schedules What You'll Bring to the Table Diploma or Bachelor’s degree in any discipline At least 4 years of related experience in retail operations Proficiency in Power BI & Micro Strategy an added advantage Flexible, strong analytical and problem-solving skills. Excellent interpersonal and communication skills, both verbal and written. Detail oriented and numerically sensitive Excellent organizational and follow-up skills Strong ability to work independently but also collaboratively with cross functional teams in a fast-paced environment Possess a strong sense of big-picture objectives and a sharp eye for detail. Strong team-player with positive attitude Proficiency in Microsoft office applications a must

 The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

 

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

 

Job Category: Corporate