What You Can Expect

As a Retail Operations Analyst I, you will play a key role in ensuring the accuracy of our billing processes while gaining in-depth knowledge of the products we offer. You'll have the opportunity to troubleshoot and resolve customer concerns, contributing directly to the success of our operations. In this role, you’ll collaborate with both independent and cross-functional teams on critical billing functions and work closely with third-party vendors to deliver exceptional customer service to our internal and external clients. This position is based in Houston, TX, and reports directly to the Manager of Retail Operations.

 

Ensure accurate and timely billing for Retail C&I customers and resolve billing disputes Collaborate on projects to improve billing, customer experience, and reporting processes Implement and maintain quality control measures for outgoing invoices Support cross-functional teams and maintain compliance with regulatory standards  

 

 

What You’ll Bring

 

You hold a Bachelor's degree in Business, Finance, Accounting or related field, or 4 years directly relevant experience in lieu of degree This is an entry-level position where prior experience is not required, but you will be expected to develop analytical skills in a business environment. Exposure to sales or customer service settings could be advantageous You have direct exposure to billing and operations across multiple markets You possess strong knowledge of retail energy operations and regulatory standards You have knowledge with SQL, macros, and MS Access, along with advanced proficiency in MS Office Suite You are an excellent communicator with keen attention to detail You are reliable, ethical, and capable of working independently or as part of a team

 

 

Additional Details

This role is eligible for our hybrid work policy consisting of a minimum three (3) days in the office at the Houston, TX office Must be willing and able to comply with all ENGIE ethics and safety policies

 

 

Compensation

Salary Range: $42,000 – $58,905 USD annually

 

This represents the average expected pay range for a qualified candidate.

Actual offered salary may depend on geography, experience, industry knowledge, education, internal pay alignment, or other bona fide factors.

 

ENGIE complies with all federal, state, and local minimum wage laws. Actual salary offered may vary depending on geography, experience, education, internal pay alignment, or other bona fide factors. 

 

In addition to base pay, this position is eligible for a competitive bonus / incentive plan.

Your Talent Acquisition Partner can share more specific information regarding the benefits or the salary for the position based on the work location.

 

At ENGIE, we take your well-being seriously. Our comprehensive benefits package includes options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs. We also help you plan for retirement by offering a 401(k) Retirement Savings Plan with a company match.  But that's not all – we're dedicated to the health and happiness of your entire family, offering supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits. Explore our benefits package to see how we can support you. Learn more.

 

 

Why ENGIE?

ENGIE North America isn’t just participating in the Zero-Carbon Transition, we’re leading it!  Join us as we develop energy that is renewable, efficient, and accessible to everyone.  

 

At ENGIE, our goal is to support, promote, and thrive on diversity, equity, and inclusion.  We do so for the benefit of our employees, customers, products and services, and community.  ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

 

We are committed to providing employees with a work environment free of discrimination and harassment.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

 

If you need assistance with this application or a reasonable accommodation due to a disability, you may contact us at ENGIENA-ENGIEHR@engie.com. This email address is reserved for individuals with disabilities in need of assistance and is not a means of inquiry regarding positions or application status.

 

We are unable to sponsor or take over sponsorship of an employment visa for this role at any time.

 

The safety of our employees is our number one priority. All employees at ENGIE have both a duty and the authority to STOP WORK if unsafe acts are observed.