Retail Ops Manager - Softlines, Retail Account Management
Amazon.com
The mission of the Amazon Retail Account Management (RAM) team is to lead vendors to success across all Amazon EU marketplaces by guiding them, building trust and passionately challenging ourselves as well as the status quo. Our international and multilingual team, based in Bratislava, is focused on driving results, using a combination of direct interaction with the vendor and promoting usage of self-service solutions leveraging Amazon technology enhancements. We work in a complex environment, using a variety of tools to perform our tasks. We prioritize our interaction with vendors based on business opportunity and we work with dedicated vendor base throughout the year to meet department and product category specific business goals. We continuously improve our processes and we influence and interact with business and technical teams to create and improve process automation and vendor tools.
Account Managers proactively engage with vendors via phone, in-person meetings, or mail to:
· propose and negotiate annual terms to create mutually beneficial partnership
· remove operational blockers and deliver best possible customer experience
· expand selection offer and drive business growth.
BENEFITS
Base pay for this position starts from EUR 3,900 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
We foster a welcoming, respectful and inclusive environment for every teammate, with equal opportunities for professional growth. We provide access to a global learning library (self-learning, instruct-led classroom, virtual webinars) and to a dedicated mentorship program. We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners.
Key job responsibilities
L6 Retail Ops Manager - Softlines
We are looking for a Retail Ops Manager – Softlines, in the Retail Account Management organization to lead a team of Account Managers, including Team Managers tasked with complex account goals, problems and projects. You role will be to drive profitable growth of your product family / category / vendor portfolio of 200-500 pan-EU companies with revenue of €0.4B+, implementing business and operational strategy in collaboration with Category lead and Business Managers located within EU. You will be responsible to build diverse and inclusive team with focus on the effective recruitment, performance management, coaching and promotions. You will own pan EU program, drive results within assigned retail category and participate in strategic initiatives. You will partner and drive collaboration with cross-functional teams and EU stakeholders. The ideal candidate will be a self-starter with strong communication skills and proven ability to develop and manage relationships, drive results and maximize the business growth opportunity, all in a fast-paced and changing environment
A day in the life
Your day usually includes leading your team members (1:1, team huddles) to accomplish product category business goals, resolve problems and drive projects – by inventing, evolving or optimizing processes and solutions - making trade-offs and adjusting team priorities. You collaborate with your peers in leadership meetings, department priorities and strategic initiatives. You will work with stakeholders, category leaders and senior leadership on a program you own. Your day is composed as well of personal work on long-term projects, ad-hoc requests, leadership related actions on department level and reporting/performance management.
About the team
Our leadership team is committed to creating a positive team culture, with focus on individual strengths and team development. We do this through 1on1 discussions, individual career growth planning, role scope assessments and providing opportunity for stretch assignments and projects. Within the team, we are creating opportunities for social interactions in and outside of work, participate in volunteering activities to encourage team cohesion, sustainability and diversity.
We are open to hiring candidates to work out of one of the following locations:
Bratislava, SVK
Account Managers proactively engage with vendors via phone, in-person meetings, or mail to:
· propose and negotiate annual terms to create mutually beneficial partnership
· remove operational blockers and deliver best possible customer experience
· expand selection offer and drive business growth.
BENEFITS
Base pay for this position starts from EUR 3,900 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.
We foster a welcoming, respectful and inclusive environment for every teammate, with equal opportunities for professional growth. We provide access to a global learning library (self-learning, instruct-led classroom, virtual webinars) and to a dedicated mentorship program. We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, brainstorming corners.
Key job responsibilities
L6 Retail Ops Manager - Softlines
We are looking for a Retail Ops Manager – Softlines, in the Retail Account Management organization to lead a team of Account Managers, including Team Managers tasked with complex account goals, problems and projects. You role will be to drive profitable growth of your product family / category / vendor portfolio of 200-500 pan-EU companies with revenue of €0.4B+, implementing business and operational strategy in collaboration with Category lead and Business Managers located within EU. You will be responsible to build diverse and inclusive team with focus on the effective recruitment, performance management, coaching and promotions. You will own pan EU program, drive results within assigned retail category and participate in strategic initiatives. You will partner and drive collaboration with cross-functional teams and EU stakeholders. The ideal candidate will be a self-starter with strong communication skills and proven ability to develop and manage relationships, drive results and maximize the business growth opportunity, all in a fast-paced and changing environment
A day in the life
Your day usually includes leading your team members (1:1, team huddles) to accomplish product category business goals, resolve problems and drive projects – by inventing, evolving or optimizing processes and solutions - making trade-offs and adjusting team priorities. You collaborate with your peers in leadership meetings, department priorities and strategic initiatives. You will work with stakeholders, category leaders and senior leadership on a program you own. Your day is composed as well of personal work on long-term projects, ad-hoc requests, leadership related actions on department level and reporting/performance management.
About the team
Our leadership team is committed to creating a positive team culture, with focus on individual strengths and team development. We do this through 1on1 discussions, individual career growth planning, role scope assessments and providing opportunity for stretch assignments and projects. Within the team, we are creating opportunities for social interactions in and outside of work, participate in volunteering activities to encourage team cohesion, sustainability and diversity.
We are open to hiring candidates to work out of one of the following locations:
Bratislava, SVK
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