The Team:

The Retail Operations department supports all Hermès of Paris retail boutiques in efforts to reduce in-store operational and administrative workload, as well as streamline processes and achieve operational excellence. The Retail Projects team supports the retail network by managing the lifecycle of all projects impacting store operations, allowing for an exceptional user and client experience.

 

The Opportunity:

As the Retail Projects Manager, you will be responsible for supporting the lifecycle of group and local projects. Contributing to the successful deployment of new tools, systems, and processes in all US Hermès retail stores, both in an active and supportive manner.

Reporting to the Director, Retail Projects and Processes, this position will facilitate deployment strategies, timeline development, support and follow up for the project roadmap. This role will collaborate with key corporate partners and the Operations network and focus on performance monitoring of newly deployed tools by leveraging KPIs and supporting change management for store users.

 

About the Role: 

Support the testing, pilot and roll out phase of new tools and help identify opportunities with existing tools. Support with the management of the roadmap. Develop and update timelines, streamlining priorities. Responsible for UAT (User Acceptance Testing) of new and updated tools and processes. Partner with local and group IT to address any gaps identified during testing. Manage the pilot phase of for all deployments. Develop communication, provide direct training, monitor progress, and troubleshoot with the store(s). Support change management by providing train the trainer sessions to the Operation Training team, to help develop supporting materials and guidance for stores. Consult with retail teams and other corporate partners, follow up, and address reported issues. Partner with the Retail Projects Coordinator on tracking of reported issues. Support roadmap progress by tracking and recapping key deployments as assigned. Including providing KPIs to measure the success of these deployments. Partner with IT to support equipment needs of the stores. All other duties assigned by supervisor.

 

Supervisory Responsibility: 

No

 

Budget Responsibility: 

Yes, the Retail Projects Manager will work within the parameters of the department’s set annual budget. The employee should identify areas for cost and efficiency to minimize costs when possible.

 

Decision Making Responsibility: 

Yes, this position will be responsible for developing deployment plans, for key projects.  Establishing and updating timelines as priorities shift.  Providing guidance on all systems and tools, and perspective for implementation of new processes, as a matter expert.

 

About You: 

Bachelor’s Degree A subject-matter expert on all systems, tools and processes impacting store operations. A minimum 3+ years of experience in a similar role with project management experience preferred, retail operations experience or experience with transferrable skills.  Involvement and knowledge setting timelines and reporting goals; proficiency on related software systems a plus (MS Project, Planner, Office Timeline). Strong written and verbal skills; excellent and articulate presentation skills. The ability to effectively listen and communicate appropriately to various audiences at multiple levels. Well versed with technology and expertise in the Microsoft Office suite, particularly PowerPoint and Excel. Meticulous and highly organized with the ability to manage multiple tasks simultaneously. Flexible collaborator who can effectively prioritize. Ability to work cross-functionally. Solid understanding of budgeting and ability to exercise appropriate judgement. Proven excellence at meeting long and short-term deadlines Ability to be transparent but discreet with sensitive information.

 

The range for this  is $79,123.50 - $100,000.00 annually. Actual rates are determined based on the job, location, and individual experience.

 

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

 

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 

 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 

 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

 

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values ​​​​of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values ​​equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values ​​​​through the work that we do in partnership with our community and non-profit partners.

 

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

 

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.