Basic Function:  Provide service to guests, retail customers and employees in the form of friendly assistance and knowledge of Retail Shops’ merchandise, as well as resort facilities and services

Work Performed:

1.   Uphold all Enchantment Resort guest service standards and practices at all times.

2.  Accurately charge of merchandise in the point of sale system

3.  Accurately handle cash procedures, following all cash handling policies. 

4.  Effectively operate computer cash register and POS systems

5.  Knowledge of and ability to sell merchandise

6.  Upsell and cross sell retail merchandise and resort offerings

7.  Maintain highest levels of customer service, guest satisfaction ratings, and scores on  secret shopper reports.    

8.  Maintain overall cleanliness of the Retail Shops

9.  Assist co-workers and perform all Retail Shops duties

Maintain inventory levels, on selling floor and in store back stock, by initiating warehouse orders, reorders, and special ordersAccurate inventory management

12.  Other duties as assigned

 

Supervision Exercised:  None

Supervision Received:  Retail Manager 

Minimum Requirements:

High school degree or equivalent.  Prior retail experience preferred.  Good customer services and communication skills necessary.  Strong computer skills to utilize retail software and other company software

Physical Requirements:

Lifting & carrying up to 50 pounds

5% Sitting

95% Standing, walking and bending

Hearing and manual dexterity

Distance vision 1-3 feet

Ability to work in all types of weather conditions

Ability to drive a golf cart