JOB SUMMARY: The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register, and handles all payment transactions for purchase.  The Retail Sales Associate receives, unpacks, folds, and puts away the daily deliveries of merchandise.  He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and that they comply with visual standards.  All Retail employees should be outgoing, upbeat, energetic, and reliable.

KEY JOB FUNCTIONS: Ensures uniform standards are adhered to and name tag should be worn at all times. Acknowledge and greet guests with a smile. Be courteous and create a warm, friendly atmosphere for our guests. Be knowledgeable of the hotel property and the amenities it has to offer. Partner with fellow Associates to create a strong team. Promote the selling of merchandise and be able to up sell merchandise. Develop an excellent understanding of the product assortment in all Retail Stores in order to facilitate the customer decision making process. Be knowledgeable about the products sold in the stores and alert Manager to customer product needs so he or she may alert the buyers. Be knowledgeable on register operations. Handle all payment transactions for customer purchases. Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.). Comply with all cash management policies and procedures. Ensure money is not left unattended at any time. Receive, unpack, fold, and put away the daily deliveries of merchandise. High volume Retail Stores require additional physical labor to stock coolers and transport stock from remote storage locations. Complete stock counts as requested. Receive the shipments in a timely manner. Merchandise in accordance with the planograms and notify Supervisor of any discrepancies. List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty. Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests. Ensure there is an even balance of sizing within the soft line assortment. Use good guest service to deter theft.  Alert the Surveillance Department if you witness a shoplift. Work with Supervisors to display inventory according to planograms. Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook. Ensure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the back

EXPERIENCE/QUALIFICATIONS: High School Diploma/GED, Alcohol Awareness, Health Card

PHYSICAL & MENTAL DEMANDS: Lift up to 50 lbs. Push and pull up to 100 lbs. Dexterity to utilize tools, Work in hot temperatures, stand for long periods of time or entire shift, Maneuver in confined spaces, Guest Contact, Reach, Bend, Stoop, Twist, Hear, tolerate high noise areas, Speak/Read/Write/Understand English, Work flexible schedules, Work in second-hand smoke environment, Accurate money/chip handling