Role Purpose To Offer Exceptional customer service whilst maximizing all sales opportunities. Key Accountabilities • Deliver excellent customer service. • Follow the sales process to maximize sales. • Understand features and benefits of all Travelex product lines. • Use every opportunity to upsell and cross-sell. • Recognize the warning signs of questionable transactions and mitigate possible effects of the sale. • Adhere to promotional marketing offers. • Manage till stocks. • Achieve individual KPI’s/target. • Fully investigate over and shorts (differences) and report. • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements. • Ensure compliance to legal and corporate requirements. • Maintain high standards of housekeeping and presentation of stores. • Contribute to the success of the team. • Complete training within required timelines. Role-specific experience and Skills • Retail, cash handling and/or banking experience. • Good customer service skills. • Good numerical ability. • Good knowledge of product, services, and procedures. • Demonstrated experience working with computer systems. • Ability to work independently as well as in a team environment. • Ability to handle routine activities with attention to accuracy and detail. • Flexibility to work different shifts and locations as required. • English language skills. 2 General experience and personal qualities Leadership • Self-aware with a high degree of personal and professional integrity. Commercial Acumen • Protect the business by ensuring compliance to procedures, managing risks, and escalating as needed to protect the reputational integrity of Travelex. Strong Relationships • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders. • Proactive sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise.