YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.\n\nWould you like to become part of the world's most international company in the world?\n\nA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.\n\nDo you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!\n\n\nYOUR TASKS:\n\n\n\n

Generate revenue for the Retail Sales Cash Channel

\n

o Convert cash shipment queries from Customer Service (50 cash acquisitions /FTBs per month)

\n

o Maintain converted cash customers (25 regular cash customers per month)

\n

o Maintain portfolio of regular cash customers in RSD database (50 regular customers)

\n

o Daily target of 35 phone calls

\n

· Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.

\nAssist Retail Team in implementation of promotional and merchandising activities\n\n\nACCOUNTABILITIES:\n\n

Country Sales Function

\n

· Liaise closely with Sales Channels and other departments within DHL to ensure that a full cost effective service is maintained and that target for the area is achieved.

\n

· Ensure co-operation with other members of the sales team and throughout the sales force.

\nRetail Sales Process Deployment\n

· Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.

\n

· Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls

\n

· Combine sales skills with DHL product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of DHL’s account holders.

\n

· Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function.

\n

Alignment to Regional Standards

\n

· Adhere to regional standards on profit margins and discount guidelines.

\nCustomer Support Services provision\n

· Open new accounts and ensure they trade profitably.

\n

· Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.

\n

Customer Information Maintenance & Reporting

\n

· Complete daily and weekly reports to measure individual and department effectiveness and provide figures showing weekly productivity of the department.

\n

· Ensure that customer information is maintained accurately on the customer database.

\n

\n

\n

YOUR PROFILE:\n\nSkills\n\nTelephone skills\nCommunication skills (English and local language), spoken and written \n\n\n\n\nExpected years of experience\n\n3 years in Sales\n\n\n\nDo you see a personal challenge in these versatile and responsible tasks? Then apply now!\n\nWe look forward to receiving your application!\n