The Retail Sales Experience Manager is responsible for the team which oversees Nemacolin’s all associate activity in the retail department – including but not limited to: overall staffing, schedules, guest and product sales training, store supplies, etc. The Retail Sales Experience Manager will ensure all store operations are compliant and store standards are followed including merchandising, organization, and guest service.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Guest Service Excellence: Deliver outstanding internal and external guest service, mentoring associates to enhance the guest experience. Sales Leadership: Drive sales initiatives to consistently meet or exceed targets and KPIs while fostering strong client relationships. Sales Associate Training: Develop and implement comprehensive training programs for sales associates to improve product knowledge and customer service skills. Positive Team Culture: Foster a culture of positivity, proactivity, and productivity, cultivating a team that thrives in a luxury environment. Operational Oversight: Manage day-to-day retail operations, including merchandising, staffing, training, and guest relations. Industry Trend Analysis: Analyze industry trends and stay informed about current fashion to implement effective sales strategies that capitalize on market opportunities. CRM Partnership: Collaborate with leadership on CRM efforts, focusing on guest outreach and data capture to enhance repurchase rates. Safety and Compliance: Ensure adherence to safety protocols and operational compliance, conducting regular audits of products and personnel. Financial Management: Oversee budget creation and financial goals, responding to daily financial reports with actionable feedback. Communication and Coordination: Act as the point of contact for visiting stylists and media, facilitating effective communication across departments. Critical Thinking and Time Management: Exhibit exceptional attention to detail, advanced decision-making, and outstanding time-management skills to effectively handle multiple tasks and complex problems in high-pressure situations while maintaining confidentiality Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma or GED required; Associates’ or two-year degree preferred in Retail, Fashion Merchandising or related field. 1-2 years’ experience working in Retail in a leadership capacity. Must possess an outgoing personality and knowledge of superior customer service training. Must be at least 18 years of age. Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays. Must be able to speak English fluently. Ability to perform basic mathematical functions. Knowledge of and ability to operate Microsoft Office Programs – Word, Excel, PowerPoint, etc. Proven track record of staff development and retention. Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department. Must be able to lift/push/pull/carry no more than 5-50 lbs. Ability to stand continuously for 95% of shift, operate equipment for 15%, kneel for 20%, bend for 50%, climb for 35%, and drive for 40% of their scheduled shift.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?

Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style. A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level. The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish. We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it!

ASSOCIATE PERKS:

What is in it for you? As a Nemacolin associate, you won’t just have a bright future — you’ll have a bright present! You are invited to join our warm, supportive community, where you’ll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Attractive 401(k) plan Paid vacation, holidays, and personal hours Family medical, dental, and vision insurance. Long-term and short-term disability insurance Employee and educational assistance program Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort On-site uniform and dry-cleaning services Discounted meals during breaks in associate break areas Wisteria Associate Community Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin, you’ll enjoy these exclusive amenities. Associate Recognition programs Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and their ability to consistently exceed guests’ expectations.

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

Opportunities for advancement – At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our upper-level managers began in entry-level positions and advanced into their current roles. Mentoring and coaching programs – As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.