Support retail staff in their daily routines, ensuring store operations run smoothly and efficiently, and customers have an
exceptional shopping experience. Perform a variety of duties including assigning daily tasks and ensuring team
members remain on task; observing performance during the shift; making sure shelves are clean, organized and well stocked; assisting customers and resolving problems; ensuring that all closing checklist items have been completed;
monitoring for safety; and communicating with the next shift leader to help prepare him/her to run a successful shift.
JOB DUTIES AND RESPONSIBILITIES
Function as the go-to resource for retail staff while on duty. Assign tasks to keep the store running smoothly; ensure all tasks are completed by the staff for that day beforeleaving at night. Plan daily schedules and ensure that positions are covered throughout the day (e.g., scheduled breaks, call-ins) Proactively review and monitor the customer experience and address any areas of concerns (e.g., wait times,
cleanliness/store appearance, service, merchandise availability, signage) Assist customers with questions, concerns, or complaints in a professional and positive way; ensure all issues
are resolved in a timely manner Motivate the team during demanding service periods; provide recognition and constructive feedback throughout
the shift as appropriate Train and develop new employees; provide coaching for ongoing improvement Handle or escalate any store or employee-related issues; document as appropriate for the store manager or
store supervisor to review Approve refunds Get change if needed for the cash drawers Ensure the safety and security of the store by making sure doors are locked and the alarm is set; the store safe
is shut and locked The Creamery: Make sure that the receiving room in order and cheese is not left out at night Act as a role model in representing the company, the team, and themselves Perform any of the duties of the retail store associate Follow all safety and sanitation procedures The requirements herein are intended to describe the general nature and level of work performed by employee,
but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required
EDUCATION AND EXPERIENCE
High school diploma or equivalent preferred 1 to 2 years of retail, customer service, or related experience Demonstrated ability to deliver excellent customer service and leadership attributes or team leadershipexperience SMK_HGRO10 Retail Store Shift Lead (1) Certification and/or License – may be required during course of employment
KNOWLEDGE, SKILLS, AND ABILITIES
Strong customer service skills Able to respond courteously and efficiently to inquiries, complaints, and requests Able to work in collaboration effectively and foster good teamwork Able to motivate others in a positive and constructive manner Able to demonstrate solid judgment and decision-making skills Able to resolve internal conflicts with tact and professionalism Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills) Attention to detail and able to multi-task Problem solving skills Able to communicate clearly and effectively, both verbally and in writing Familiarity with food safety regulations and practices to maintain a clean and hygienic work environment Must be able to read, write and speak English Apply NowShare Job
Dairy Farmers of America is an Equal Opportunity Employer. We treat all applicants, candidates, and employees, without regard to race, ethnicity, national origin or ancestry, sexual orientation, religious beliefs, age, citizenship status, physical or mental disability, marital or domestic partner status, military and veteran status, and gender, including gender identification and expression, as well as any basis protected by federal, state, or local laws. We support veterans and other qualified applicants who can deliver on our Cooperative’s mission, vision and values. Together we deliver the possibilities of dairy to consumers nationwide and overseas and provide value to our farmer-owners. We’re committed to equal opportunity in all aspects of employment, including hiring, job assignments, pay, benefits, workplace conditions, reasonable accommodations, promotions, training, and other employment-related decisions, and encourage all to apply for opportunities with us. We know every employee brings something new to DFA which strengthens our success today and our innovation into the future.
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