Job Description

The Retail Supervisor position is responsible for supervising employees engaged in serving food and beverage in a university setting.

Responsibilities

Administers, supervises, and directs ongoing business activity for multiple retail outlets.

Implements an organized system of supervision and formal operating procedures.

Maintains excellent customer service standards with a focus on continuous improvement.

Sustains a friendly, approachable demeanor and handles guest concerns and complaints quickly while increasing retention.

Directs, trains, supervises, leads, evaluates, and develops assigned personnel to keep them informed and motivated.

Makes sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.

Develops, updates, and implements training materials and programs in a variety of areas to include customer service, food preparation, cash handling, equipment usage, food safety/sanitation, physical safety, etc.

Implements and oversees food sanitation programs, including the HACCP (Hazard Analysis Critical Control Points) Program.

Ensures that all Food Safety Standards, food HACCP Logs, Calibration Logs, Sanitation Logs, and Freezer Refrigerator Logs are maintained daily.

Is accountable for the delivery of high-quality food and beverages as well as ensuring all activities and operations comply with applicable internal and external regulations.

Assigns and coordinates work of employees in food and beverage to promote efficiency of operations; planning, assigning, and directing work.

Assists Retail Manager in supporting all Retail operations.

Supervises serving of meals and beverages.

Oversight of correct portion control.

Supports an active safety program.

Manages the POS system and provides training to new hires.

Responsible for ordering supplies, stowage, maintaining control, and weekly inventories.

Assists Retail Manager with sales tracking, tracking waste, and cost controls.

Assists in handling of cash, counting daily tills, making change, bank deposits, and bank orders.

Assists with interviewing, hiring, and training employees.

Holds employees accountable to department’s policies and procedures.

Appraising performance; rewarding and disciplining employees

Addressing complaints and resolving problems.

Actively supports and participates in performance improvement activities.

Must have personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity.

Personal drive and energy a liking of challenges and opportunities to innovate.

Ability to work independently and complete assignments in a timely manner.

Assists coworkers during staffing shortages.

Other related duties may also be assigned.

Qualifications

High School Diploma or GED equivalent.

Alaska Food Workers Card or ServSafe Certification, offer contingent on obtaining within 30 days.

At least two (2) years of related work experience with significant supervisory responsibilities.

One (1) year of work experience as barista.

A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.

Must be fluent in speaking, reading, and writing English.

Must have computer literacy including competence in Microsoft applications and web-based applications.

Must be able to perform each of the essential duties listed above with a professional degree of competency.

Must have proven success at managing multiple tasks, projects, and subordinates.

Must understand profit attainment and profit growth.

Strong ability to lead, build diverse teams and oversee training.

Preferred Requirements

At least two (2) years of formal post-secondary training in the hospitality field.

Previous work experience in managing Campus Dining or Food Service Cafeteria operations.

Working Conditions and Physical Requirements

Weather: Indoors and Outdoors, frequently exposed to outdoor weather conditions.

Noise level: Moderate to Loud.

Description of environment: Environment will vary based on the facility assigned to.

Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.

Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.

Default: Location : Location US-AK-Anchorage

Job ID 2024-14891

Work Type On-Site

Work Location Anchorage

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.