**What you'll bring to the team** **🌟 Join Our Team as a Retail Supervisor at SEA LIFE! 🛍️🐠** Are you a passionate leader who loves creating magical guest experiences? Do you thrive in fast-paced, high-energy environments and enjoy developing others to be their best? If that sounds like you, **SEA LIFE is looking for a dynamic Retail Supervisor** to help lead our retail operations and deliver unforgettable moments for every guest! 💫 **Qualifications & Experience** **🧭** **About the Role** As a **Retail Supervisor** , you’ll be the front-line leader of our Retail Team — inspiring, coaching, and supporting your team to deliver **world-class customer service** every single day. You’ll also step into Duty Manager responsibilities, overseeing the entire attraction to ensure smooth daily operations and a safe, fun environment for everyone. This role is your chance to make a real impact through leadership, creativity, and hands-on guest service. Plus, you’ll work with a group of passionate, energetic people who love what they do. 🎢💬 **🛠️** **Key Responsibilities** + Be a role model on the retail floor, leading by example and setting the tone for exceptional guest service. + Motivate and mentor the Retail Team to hit targets and exceed guest expectations 🎯 + Assist with hiring, onboarding, and training — helping new team members shine from day one! + Support inventory control, product merchandising, and stock management 📦 + Step into the Duty Manager role to support operations across the attraction 🏰 + Handle guest feedback with confidence and empathy, ensuring positive resolutions ❤️ + Promote a culture of **FUN** , teamwork, and guest obsession 🥳 **🧑‍🏫** **What You Bring to the Team** + High school diploma or GED required; a college degree is a bonus 🎓 + At least **2 years of supervisory experience** in retail, attractions, or a fast-paced guest-facing environment + Natural leader and motivator with excellent communication and people skills 💬 + Cool under pressure, solution-focused, and passionate about creating WOW moments + Strong attention to detail and great with POS and inventory systems 🖥️ + A positive attitude and flexible schedule, including weekends and holidays 🎄☀️ **🔧 Perks of the Job** + Work in a **vibrant, unique environment** surrounded by sea creatures and smiling guests 🐙🦈 + Join a company that truly values diversity, inclusion, and FUN at work + Growth and development opportunities within Merlin Entertainments 🌍🚀 + Be part of a company that’s making waves in conservation and education 🌊🌱 **📌 Location & Work Environment** + Must be able to work on your feet, lift up to 50 lbs, and adapt to a range of indoor/outdoor settings + Will occasionally travel locally or domestically for company needs ✈️ + Loud, high-energy environment — but always full of excitement! 🎉 If you're ready to **dive into a leadership role** where your energy, creativity, and dedication will truly make a splash — **apply today** and start your journey with SEA LIFE! 🐢✨ **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** From USD $19.00/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8400/retail-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) **Connect With Us!** At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-FL-Orlando_ **Job ID** _2025-8400_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _SEA LIFE Orlando_