YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.\n\nWould you like to become part of the world's most international company in the world?\n\nA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.\n\nDo you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!\n\n\nOVERALL ROLE PURPOSE:\n\nDrive cash sales growth through the effective setup, running and management of all retail outlets within a designated area. \n\n\n

Cash Reconciliations and Budgeting Consolidate

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§ Conduct cash reconciliation reports and cash/credit card transactions of retail outlets in his designated area.

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§ Maintains the Petty Cash Fund of his designated area and prepare reports for budgeting and tracking purposes.

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Reporting and Data Handling

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§ Maintain Express Center Cash shipment data

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§ Coordinate and consolidate data transfer between Express Centers country office

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§ Monitor area performance by implementing a store scorecard sheet.

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§ Review and analyse the most effective uses of shipment automation and customer take up at Point-of-Sale (POS)

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Operational and Administrative

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§ Implement store hours that is most reflective of the needs of customers and ensure that this is consistently implemented in his given area

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§ Handle the rostering of store officers and ensure that all frontline staff in his given area has low absenteeism, low in tardiness, is properly groomed at all times.

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§ Ensure that outlets in his given area all have proper supplies and marketing collaterals.

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§ Monitor staff performance regularly and conduct training or mentoring to staff as he deem fit.

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People Management

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§ Develop and inculcate a high performance service culture within the functional area. Plan, organise and support an efficient and effective team of retail store officers in a given area.

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§ Manage and infuse a close-knit team spirit.

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§ Develop IKOs/KPIs with team members and monitor individual performance.

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§ Identify training needs and opportunities to develop a highly skilled team

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Coach and develop strong skills and capabilities of subordinate(s).

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KEY CAPABILITIES\n\n

§ Highly developed experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management

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§ Team-player and proven leadership and influencing skills

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§ High levels of patience

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§ Perseverance to bring issues to logical conclusion

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§ Sales orientation

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§ Strong English (written and spoken) comprehension and communication skills are essential.

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EXPECTED YEARS OF EXPERIENCE

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§ A minimum of 4 years experience in the field of retail sales and area marketing

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§ Experience in sales/sales processes

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§ Knowledge and understanding of the retail trade from a service and sales perspective.

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§ Experience in leading a frontline team is preferred

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