Who we are. 

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. 

What you’ll do & how you’ll make your mark.  

Handles inbound customer calls and processes collection leads using outbound dialer system during scheduled hours, providing an excellent customer experience 

Identifies and educates customers about the benefits of their services along with providing the additional benefits they have above and beyond what features they are using 

Retains customers by providing and reiterating the value and benefits of their services along with assisting the client with other solutions that will meet their needs 

Achieves monthly collection targets, including sales and revenue objectives, productivity related targets, quality targets, average handle time, log in time, available time, schedule adherence, Service Request closures and quality measures 

Configures and troubleshoots basic errors with domain names and associated products. 

Remains fully aware of the availability of all company products, including, but not limited to domain name, email, and hosting. 

Efficiently handles business critical issues for customers 

Remains fully aware of the availability of all company domain related products including but not limited to the following: domain names, private registration, and web forwarding, and such products as email, hosting, website packages, and search optimization products so that every opportunity to meet our customer's needs is taken 

Uses all proprietary database, web and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur 

Makes continuous improvement suggestions related to systems and process via CRM tool 

Accesses, uses or discloses customer information only when needed to perform duties 

Who you are & what you’ll need to succeed. 

Preferably with Customer Service experience and Sales experience 

Must have demonstrated basic understanding and knowledge of internet principles, terminology, and functionality 

Preferably with knowledge in web hosting 

Must have Typing skills of 30wpm 

Must have excellent verbal and written communication skills 

Must have good customer retention skills 

Why you’ll love us. 

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. 

We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally. 

We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more! 

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! 

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.