A Retention Manager is responsible in managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market update.

Duties and Responsibilities:

Maintain active status of all assigned clients Promote account strength maintenance Upsell the company offers and services Educate clients of techniques and strategies Develop and execute customer retention and growth strategies Work closely with sales teams to drive upsell opportunities and expand customer portfolio Update clients of market events and trends for possible profit and opportunities Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.