Element, a leading player within the Testing, Inspection and Certification sector are looking to appoint at our High Wycombe facilty an experienced finance Retention Manager. This role is to manage both our short and long term customer base to increase revenue and minimise withdrawals. This is a new position that will be an exciting opportunity for someone looking for a new role in 2025! Come and Join Element and Make Tomorrow Safer Than Today...
Responsibilities Manage long-and short-term customer development and retention plans Taking accountability for the customer journey and actively engaging with customers to improve the “customer experience”Working closely with the operations team and managers to ensure that customer queries are responded too in a timely manner and when appropriate escalated to management for resolutionCollaborate with relevant teams to identify new and modify existing tactics to improve customer retention performanceMaintain a significant level of knowledge of competitive issues, individual, team and office performance and marketing strategiesTrain, coach and develop operations client co-ordinators and leaders effectivelyProvide frequent feedback to the Senior Management Team on employee and team performanceRegularly review client contracts and provide clients with perspective on the value of services providedTo manage and ensure delivery of the audit programmes for Key Clients and identify opportunities for account growthProvide monthly performance reports to the Senior Management Team Skills / Qualifications
Educated to at least A level standard or qualified by experience
Have excellent customer service skills and experience of working in a customer service environment
Good computer skills – Word, Outlook, Excel and some knowledge of customer databases
Strong communication skills and presentation skills Ability to assess to respond to all client requirements in an appropriate mannerExcellent rapport builder with excellent interpersonal insight and understanding of others helping to forge effective working relationshipsEffectively manages own time and that of othersDemonstrate leadership and motivational qualities and skillsService orientationPersistent and highly organisedHybrid role, 2 to 3 days per week at our High Wycombe locationBenefits of working at Element
33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Recommend a Friend Bonus / Perks At Work Discount Scheme
For more information on Element's BUILT division, please take a look at our e-brochure: https://indd.adobe.com/view/7032c5bd-3645-4c48-86d4-b568d53de400
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To apply please email derek.grist@element.com
Company OverviewElement is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
“If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com”