Job Description

Retention Manager | Cross Sales and Loyalty | Cincinnati 

Are you ready to write your next chapter? 

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.  

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. 

We’re looking for a retention manger to join our ever evolving Cross Sales and Loyalty team to help us unleash the potential of every business.  

Are you ready to make your mark? Then you sound like a Worldpayer. 

About the team 

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. 

The Cross Sales and Loyalty team is rooted in relationship building that focuses on cultivating lasting relationships with our customers, colleagues, and communities.  We operate in a fast-paced everchanging environment that requires attention to detail and creative solutioning.  Creating value through products, services, education, and issue resolution is our focus.  We bring exceptional value to our clients and our partners by offering a powerful combination of service, technology, reliability, and trust.  Consistent engagement with our customers delivers an experience that enables businesses to thrive and succeed in the ever-changing payments world. 

What you’ll own  

This role leads a group of advisors that strive to make a positive revenue impact across our Worldpay for Business space while providing merchants a best-in-class customer experience.  

You will: 

Provide leadership for area of responsibility including planning, coaching, recruiting, selection, performance development and mentoring. 

Monitor staff performance, work with employees to implement goals and document progress, approves incentive compensation calculations and works with Human Resources on employee related issues. 

Responsible for activities involved in selling products and/or services, developing new accounts and/or expanding existing accounts. 

Participate in establishing financial goals, objectives and measurements to meet growth and retention targets. 

Develop plans, goals, strategies and objectives to achieve team goals and revenue objectives. 

Ensure development and maintenance of long-term relationships with client base. 

Partner with analysts and support staff to ensure that all team needs are met.  

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their leader, subject to reasonable accommodation. 

Where you’ll own it 

You’ll own it in our modern Cincinnati office hub. We have collaborative spaces and regular opportunities to celebrate with each other in person.   

What you bring 

Bachelor’s degree or the equivalent combination of education, training, or work experience. 

5+ years in financial services. 

General knowledge of financial and/or payment solutions technology including systems, applications and banking practices. 

Computer Skills- Experience with Excel, Outlook, and Salesforce. 

Strong management, organizational, team building, coaching and mentoring skills. 

Analytical skills are required to determine client business needs and requirements, 

Ability to remain calm under various levels of pressure. 

Demonstrated skill in productivity, planning and workload management. 

Ability to communicate effectively with all levels of management in an organized, professional manner. 

Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations. 

Expert negotiation and communication skills, both written and verbal. 

Ability to identify, address and resolve employee related issues. 

Worldpay perks - what we’ll bring for you 

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. 

A competitive salary and benefits. 

Time to support charities and give back to your community. 

Parental leave policy. 

Global recognition platform. 

Virgin Pulse access. 

Global employee assistance program. 

What makes a Worldpayer 

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. 

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers. 

Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. 

Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.  

Does this sound like you? Then you sound like a Worldpayer. 

Apply now to write the next chapter in your career. We can’t wait to hear from you. 

To find out more about working with us, find us on LinkedIn.  

#LI with your initials and number (ie: #JR-1)  

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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