We're seeking an experienced Retention Program Manager to drive the success of our retention initiatives within the Retention & Growth organization. This role will be crucial in developing and implementing strategies to enhance seller satisfaction, reduce attrition, and maintain a healthy marketplace ecosystem in Brazil.



Key job responsibilities
- Design and implement preventive strategies to identify and support sellers at risk;
- Build and optimize recovery programs to re-engage suspended or inactive sellers;
- Conduct comprehensive data analysis ('Deep Dives') to identify and evaluate seller retention patterns across various sellers' segments, developing actionable insights and strategic recommendations to enhance seller performance and reduce churn rates;
- Develop data-driven frameworks to measure and improve seller satisfaction;
- Partner with cross-functional teams to address systematic seller pain points;
- Create and maintain scalable processes for early risk detection and intervention.

About the team
The Retention & Growth Team is dedicated to empowering and supporting unmanaged sellers throughout their journey in our marketplace. Our comprehensive approach combines data-driven insights with personalized support to help sellers maximize their potential and overcome challenges. Through strategic programs, educational resources, and direct account management, our team works to ensure sellers have the tools and guidance they need to build successful businesses on Amazon. We focus on driving growth, improving seller performance, and maintaining strong marketplace health while delivering exceptional support across all key aspects of selling on Amazon.